Director: Field Services

Myriad360

2d•$200,000 - $250,000•Hybrid

About The Position

Myriad360 is seeking a Director of Field Services to lead day-to-day operations, scale service delivery capabilities, and ensure exceptional execution across field services engagements. This role partners closely with senior leadership to implement strategy while maintaining hands-on oversight of team performance, service quality, and client satisfaction. The ideal candidate brings deep field services expertise, strong people leadership skills, and operational discipline. You will be responsible for standardizing processes, developing talent, and driving performance through metrics, while serving as a key escalation point for clients and internal stakeholders.

Requirements

Bachelor’s degree in Engineering, Operations Management, or a related field.
10+ years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization.
5+ years of people leadership experience, including managing managers or senior technical professionals.
RCDD or DCDC certification required.
Strong expertise in IT infrastructure, network solutions, and/or field engineering services.
Deep understanding of copper and optical cabling methods and standards.
Proven experience with data center buildouts and large-scale field deployments.
Demonstrated ability to lead teams, implement operational improvements, and drive performance through metrics.
Strong communication, stakeholder management, and client-facing skills.
Experience supporting budgeting, forecasting, and margin optimization initiatives.
Ability to collaborate cross-functionally with Sales, Engineering, PMO, and Operations teams.
Willingness to travel up to 30–40% as needed.

Nice To Haves

MBA or Master’s degree.
Certifications such as PMP, ITIL, Lean Six Sigma, and/or CDCDP.
Experience supporting enterprise clients in cloud computing, telecommunications, or managed services environments.
Experience with Nvidia sales or related partner ecosystems.
Established industry network and experience contributing to talent recruitment efforts.

Responsibilities

Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans.
Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality.
Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting.
Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement.
Identify skills gaps and partner with leadership to design and implement targeted training and development plans.
Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands.
Standardize workflows and operational procedures to improve service delivery and client outcomes.
Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction.
Ensure compliance with safety, legal, regulatory, and company standards.
Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting.
Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations.
Lead issue resolution and escalations, maintaining strong client relationships and trust.
Proactively identify opportunities to improve service delivery and client value.
Complete ongoing security awareness training and comply with company policies.
Identify and escalate security risks to appropriate leadership and actively support remediation efforts.
Perform other duties as assigned.