Director, Field Effectiveness, Rare Disease and Oncology

Amgen • Thousand Oaks, CA

1d • Hybrid

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Field Effectiveness, Rare Disease and Oncology What you will do The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation. Let’s do this. Let’s change the world. In this vital role you the Director, Field Effectiveness will have responsibility for leading a team instrumental in driving commercial success by enabling, advising, and supporting the sales force to achieve performance efficiency through driving insights, excellence, and efficiency. Strong preference for flexible commuter role to Deerfield, IL or Thousand Oaks, CA office. You will work on-site 2 to 3 days a week. Remote option will be considered. This position reports to the Executive Director, US Field Excellence.

Requirements

• Doctorate degree and 4 years of sales analytics and/or field effectiveness experience
• Master’s degree and 8 years of sales analytics and/or field effectiveness experience
• Bachelor’s degree and 10 years of sales analytics and/or field effectiveness experience
• At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources.

Nice To Haves

• Team Leadership: Experience in building and developing hard-working teams
• Strategic Thinking: Ability to think creativity and with innovation in order to drive influence with sale leadership
• Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives
• Project Management : Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field operations processes
• Collaboration : Ability to work effectively with partners to ensure alignment and support for initiatives
• Communication : Ability to clearly communicate the vision, goals, and progress of initiatives to partners at all levels of the organization

Responsibilities

• Accountable for program management and oversight of functional plan and execution of all field effectiveness programs and initiatives
• Develop department’s organizational design, roles and responsibilities, and goals and objectives to deliver outstanding Field Effectiveness capabilities
• Lead/ co-lead special initiatives and projects (e.g. sales force size & structure, launch readiness
• Actively monitor field performance and execution; identify issues/ opportunities and recommend solutions
• Facilitate coordinating execution and pull-through of field force projects – customer targeting, field reporting, field alerts / suggestions, omnichannel / digital, field transformation, etc.
• Lead and develop a team, and providing them with mentorship, coaching, and training
• Collaborate with the broader GCCI (Global Commercial Capabilities & Innovation) organization to ensure alignment and support to deliver timely and accurate field effectiveness processes and deliverables
• Monitor industry trends and marketplace to stay ahead of competition, improving and evolving capabilities to adapt to changing business needs
• Proactively monitor business performance and execution; identify issues/opportunities and recommend solutions/course correction tactics as needed
• Optimizing the field insight process, ensuring efficient and high-quality reporting
• Lead cross-functionally to drive improvements in field force effectiveness, including digital tools
• Provide guidance and expertise to cross-functional teams on field force activities, from prior experience and based on current industry trends and advancement
• Serve as liaison to the operational delivery teams for escalation of support needs, new projects, or new process recommendations to ensure field satisfaction
• Lead or co-lead special initiatives and projects to drive key business results (through strong project planning and management)

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Director