Director, Field AI Transformation & Experience Architecture

Bristol Myers Squibb • Princeton, NJ

2d • $190,680 - $231,060 • Hybrid

About The Position

The Director, Field AI Transformation & Experience Architecture serves as the strategic design authority for BMS's AI-enabled field transformation — shaping how capabilities are structured, governed, and experienced across the organization. This role sits within the Field AI Capabilities & Experience organization and is embedded in the Rewire Field program. The Director brings cross-functional fluency, programmatic depth, and field-grounded perspective to ensure sound architectural decisions — defining how capabilities are built, how accountability flows, and how the field experience is shaped as a result. In addition to this advisory function, the role carries direct business ownership for select AI-enabled field capabilities within the organization. Working in close partnership with the Senior Director, Field AI Strategy & Execution, this role bridges strategic vision and operational execution — translating experience design principles and AI use case priorities into precise business requirements, managing business validation of delivered capabilities, and driving field adoption from pilot through scaled rollout. The Director serves as a credible business partner to IT, product owners, compliance, legal, and all other internal stakeholders involved in capability development and deployment.

Requirements

• Minimum 8 years of experience in pharmaceutical, biotech, or life sciences, with demonstrated depth in transformation program leadership, commercial operations strategy, enterprise program design, or business-side digital/AI capability development
• Bachelor's degree required
• Demonstrated track record of leading through influence in a matrixed organization — shaping program design, governance structures, and cross-functional accountability without relying on positional authority
• Deep working familiarity with enabling data infrastructure, insights orchestration, and compliance frameworks in a pharmaceutical commercial context — gained through hands-on experience navigating these systems in prior programs
• Proven experience designing and advising on enterprise change management programs for complex, multi-workstream commercial or digital transformation — with the ability to coach others to execute what they helped design
• Strong structural thinking and systems intuition — naturally identifies how organizational elements connect, where dependencies create fragility, and how program architecture can be resilient without being bureaucratic
• Excellent communication and influence skills — able to translate complex architectural thinking into content that is immediately clear to field-facing, technical, and senior executive audiences

Nice To Haves

• Advanced degree (MBA, MS, or equivalent) strongly preferred

Responsibilities

• Serve as the team's design authority on AI-enabled field capability architecture — advising on how field needs are translated into requirements, how accountability is structured across partner organizations, and how the capability lifecycle is governed from ideation through sustained adoption
• Bring enterprise operating intelligence to capability planning — leveraging deep familiarity with enabling systems, data infrastructure, orchestration layers, and compliance frameworks to ensure capabilities are built to survive real-world execution, not just look sound on paper
• Proactively identify upstream and downstream dependencies in capability planning — anticipating where integration gaps, data readiness issues, and compliance requirements tend to cause late-stage delivery failures and driving early resolution
• Serve as business owner and delivery lead for select AI-enabled field capabilities — owning the end-to-end business lifecycle from requirements definition through business validation, pilot, and scaled field adoption
• Develop comprehensive, high-quality business requirements that precisely capture field needs, use cases, workflow integration expectations, and business success criteria — serving as the definitive business specification for the IT organization
• Ensure requirements align with the future-state field experience vision and AI use case strategy set by the Senior Director — translating strategic intent into actionable business specifications
• Own business acceptance criteria for all AI-enabled field capabilities — defining what "done" looks like from a business perspective and holding IT delivery to those standards before capabilities reach the field
• Advise on the architectural design of the Rewire Field program — shaping how the program is structured, how workstreams are sequenced, how governance operates, and how accountability is distributed across the Field AI Capabilities & Experience organization and its partners
• Partner with CAPE, IT, and MAICE to establish clear ownership boundaries that prevent scope creep, accountability gaps, and delivery misalignment — ensuring every function understands its role within the program and is held to it
• Serve as the program's architectural conscience — flagging when workstream interdependencies are underestimated, when governance structures create drag rather than clarity, or when the operating model needs to evolve to match new organizational realities
• Enable the Senior Director to operate at strategic altitude by managing cross-workstream complexity through active cross-functional engagement and proactive issue resolution — not through process overhead
• Own field persona experience mapping — developing, maintaining, and applying detailed end-to-end journey maps and experience documentation for AI-enabled capabilities and field workflows
• Translate experience mapping outputs into actionable business requirements — ensuring journey maps and workflow documentation directly inform IT specifications, rather than existing as standalone artifacts
• Shape how field experience insights flow into program decisions — influencing capability priorities, requirements quality, and change management design through active participation in design reviews, requirement sessions, and adoption planning

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off
• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
• Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director