Director, Fiduciary Services

Santander • Stamford, CT

6d • $146,250 - $260,000

About The Position

The Director, Fiduciary Services oversees the Trust and Fiduciary Services offered to clients, manages Trust staff, and is responsible for retaining and growing revenue through enhanced and expanded fiduciary offerings. The role has company-wide responsibility for a single function or department-wide responsibility for multiple homogeneous functions, with multiple direct reports and a total direct and indirect team generally not exceeding 15. The department’s products, services, and deliverables support a business unit or the enterprise.

The director serves as a subject matter expert on fiduciary topics and industry trends, manages client relationships as needed, and works with Private Bank leadership to integrate fiduciary products and services into appropriate client and prospect offerings. The role promotes fiduciary services across the Bank, shares best practices with employees and external audiences, and develops policies and procedures in accordance with regulatory requirements. It also requires a proactive approach to risk management.

The position requires a bachelor’s degree and 12 or more years of management experience, preferably leading a Trust or Fiduciary team. A master’s degree or JD is preferred. Excellent communication, organization, presentation, and relationship skills in both English and Spanish are required. CTFA and/or CFP certification is preferred. The posted annual base pay range is $146,250 to $260,000; actual compensation may vary based on skills, experience, training, licensure, certifications, and location. Working conditions involve frequent minimal physical effort such as sitting, standing, and walking; occasional movement or lifting of light equipment or furniture may be required depending on location.

Requirements

• Bachelor’s degree required.
• 12 or more years of management experience.
• Excellent communication, organization, presentation, and interpersonal/relationship skills in both English and Spanish.

Nice To Haves

• Master’s degree or JD.
• Experience leading a Trust/Fiduciary team.
• CTFA and/or CFP certification.

Responsibilities

• Oversee Trust and Fiduciary Services offered to clients.
• Manage and develop trust and estate officers and support staff.
• Retain and grow recurring fiduciary fee revenue by developing new product offerings and selling fiduciary offerings to Private Banking clients and prospects.
• Work with Private Bank leadership to integrate fiduciary products and services into offerings for appropriate clients and prospects.
• Serve as a subject matter expert on fiduciary topics, including trust and estate planning and administration, and industry trends.
• Maintain a strong risk management culture in oversight of the Fiduciary business.
• Share fiduciary best practices with internal employees, clients, prospects, and centers of influence.
• Manage client relationships as required.
• Build internal partnerships with multiple lines of business to promote Fiduciary services across the Bank.
• Develop and maintain policies and procedures in accordance with regulatory requirements.

Benefits

• The company describes a competitive rewards package and benefits designed to support employees, their families, and their well-being; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Director