Director, Facilities & Operations

Fidelity Investments•Merrimack, NH

1d•Onsite

About The Position

The Role Are you passionate about real estate? Do you thrive in fast-paced settings? Do you strive for excellence in operations and customer service? Can you work within matrix organizations and influence and inspire others? If so, Fidelity Real Estate is seeking a Director, Facilities & Operations to join our global Facilities & Operations team! In partnership with our outsourced facility management alliance partner, the Director, Facilities & Operations will be based at our Merrimack, New Hampshire campus and oversee all operational aspects of our Merrimack campus comprising of c.1.12 million square feet in total and other locations as may be assigned. This leader will drive asset value through critical thinking, effective expense management and infrastructure planning, as well as focusing on associate needs. To do this, the Director will collaborate with many groups inside and outside of Fidelity Real Estate, which requires strong interpersonal abilities. This role reports to the VP, Facilities & Operations and will have a team of peers across the globe for support and camaraderie. The Expertise and Skills You Bring Bachelor’s degree in business, facilities management, architecture, engineering or other related area is preferred. Graduate degree in a related field is desirable. 10+ years of real estate management experience with increasing responsibility is preferred. You have shown strength in project management, property, asset and facilities management, real estate finance/accounting and leasing, with particular skill in at least one area. You can work through ambiguity to drive solutions. You excel at oral communication and listening skills. You are customer service-focused and easily forge strong relationships. You are quick-thinking and remain calm during stressful or emergent situations. Other Requirements 24x7 on-call coverage. 100% of time on-site. Occasional travel. Note: Fidelity is not providing immigration sponsorship for this position The Team Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally within the US and internationally. Our philosophy is customer-centric - everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We run more than 11 million square feet of space in the United States and overseas, including thirteen North American and six international locations, two data centers and more than 200 retail investor centers. Facilities & Operations is responsible for ensuring a safe and productive workspace experience for all Fidelity associates and maintaining best-in-class real estate that reflects the Fidelity brand for our visitors and clients. We demonstrate operational excellence in all facets of our daily work.

Requirements

Bachelor’s degree in business, facilities management, architecture, engineering or other related area is preferred.
10+ years of real estate management experience with increasing responsibility is preferred.
You have shown strength in project management, property, asset and facilities management, real estate finance/accounting and leasing, with particular skill in at least one area.
You can work through ambiguity to drive solutions.
You excel at oral communication and listening skills.
You are customer service-focused and easily forge strong relationships.
You are quick-thinking and remain calm during stressful or emergent situations.
24x7 on-call coverage.
100% of time on-site.
Occasional travel.