Director, Facilities Manager

JLL•Seattle, WA

9d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Manager The Facilities Manager is the manager for assigned sites and provides leadership and direction to a team of highly skilled FM staff in delivering facilities management services in a professional office/warehouse environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. The Facilities Manager leads a regional Facilities team that provides services to the client across an assigned region within the United States.

Requirements

Bachelor’s or Master’s degree in business administration, engineering technology, architecture or related field is preferred.
A minimum of five to eight years of Facilities Management experience required, including oversight of technical teams.
Experience in managing facilities teams, preferably in industrial/manufacturing/logistics environment.
Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment.
Superior client relationship management skills.
Demonstrated organizational and problem-solving skills.
Ability to plan and manage within budget and time constraints.
Strategic thinker with strong implementation orientation.
Basic understanding of commercial leases, contract documents and general accounting practices.
Familiarity with and understanding of various building systems.
Ability to multitask and work without direct supervision.
Excellent prioritization and conflict resolution.
Proficient in and experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
Possess strong written, verbal and people skills.
Strong collaborative management style
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Some regional travel may be required.

Responsibilities

Execute overall vision and leadership for the regional facilities team.
Establish and execute strategic direction for operations and maintenance team in alignment with client goals.
Ensure all Client and JLL safety procedures are followed.
Assist in development of training programs to increase team technical capabilities.
Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites.
Inspect buildings routinely to guarantee that building services are at the highest level of quality standards.
Monitor and review preventive maintenance programs.
Utilize data to develop trends and insights that will drive continuous improvement in all site performance.
Manage third-party contractors / vendors engaged in operating and maintaining properties.
Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
Maintain Sites using Service Level Agreements and key performance indicators.
Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
Develop and maintain positive relationship with Client Branch Managers and Operations teams.
Primary interface with client representatives.
Collaborate to determine client expectations.
Ensures delivery of committed services and overall satisfaction with JLL performance.
Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
Foster a collaborative teamwork environment.
Promote energy and enthusiasm.
Maximize productivity.
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible.
Ensure facility compliance with use of the new tools.
Complete all performance reviews, both mid-year and year-end, on a timely basis.
Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans.
Work with Senior FM to ensure proper performance management steps are taken.
Work with the Account Management team to source employee career growth and development opportunities within or outside of the account.
Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
Promote a culture of diversity and inclusivity for all team members.
Develop and maintain operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.
Meet regional specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
Develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.
Ensure compliance with Jones Lang LaSalle minimum audit standards