Director, EX Innovation

Equinix • Toronto, ON

6d • $181,000 - $300,000

About The Position

The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles, and standards for People Team programs, products, services, and interaction channels. Using employee listening, experience research, and service insights, this leader identifies cross-functional friction and accelerates the design and validation of simpler, connected, AI-enabled experiences.

As the primary strategic experience partner to DIO, the Director translates People experience needs into cross-product requirements and informs integrated technology roadmaps and investment decisions, while accountable teams retain ownership of their products, programs, and delivery. The Director also orchestrates the People AI experience agenda, aligning emerging use cases, responsible AI governance, and experimentation to create measurable employee, manager, and business value.

Requirements

• Experience leading employee/customer experience, service design, or human-centered innovation in a complex global organization.
• Expertise in journey architecture, experience research, service design, experimentation, and measurable experience improvement.
• Track record of influencing cross-functional leaders and technology partners without direct ownership of products or operations.
• Practical knowledge of AI, automation, responsible AI governance, and technology-enabled experience design.

Nice To Haves

• Experience managing complex, global projects.
• Understanding of delivering technical products in agile software development.

Responsibilities

• Lead and develop the EX Innovation strategy and team, focusing on reusable design methods and experimentation capabilities for the People Team.
• Define and champion employee and manager experience principles, end-to-end journey architecture, interaction standards, and cross-product design patterns.
• Use listening, journey research, and service analytics to identify friction points and develop experience measures, baselines, and evidence-based improvement opportunities.
• Translate lifecycle journeys into integrated experience and technology priorities and requirements; surface dependencies and inform roadmaps, architecture, and investment choices.
• Connect AI opportunities across the employee lifecycle and People programs.
• Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People Team and other corporate functions.
• Set success criteria and track improvements in friction, usability, experience quality, and efficiency; use results to guide iteration and recommend scaling.
• Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners.

Benefits

• Employee Assistance Program.
• Health or healthcare insurance coverage, life insurance, disability coverage, and voluntary or optional benefit plans.
• Retirement or savings plans, including US retirement plans and Canadian DCPP, RRSP, and TFSA options.
• Accrued paid time off, vacation and personal time, and paid holidays.
• Employees are eligible for a bonus; equity may be offered depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed