Director, Event Sales & Services

AccorHotel • Vancouver, BC

19h • CA$115,000 - CA$120,000 • Onsite

About The Position

Your vision and leadership as Director of Event Sales & Services will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.

Requirements

• Minimum of 5 years experience as a Director of Conference Services and Catering within a medium to large hotel operation
• 2 years experience in banquet management.
• Hospitality or Post Secondary Degree.
• Proven ability to lead and motivate a team.
• Proven ability to plan and organize events effectively, with an acute sense of detail.
• Assertive, professional and positive with a proven ability to develop and lead in a team environment.
• Working knowledge of Opera Cloud, Microsoft Suite.
• Must be able to work independently and maintain a positive attitude within a very busy environment with a proven ability to innovate.
• Excellent interpersonal and communication skills, both written and verbal
• Canadian work authorization.

Nice To Haves

• CMP (Certified Meeting Professional) designation a strong asset.

Responsibilities

• Establish strategic action plans to enhance the operation of the Event Sales & Services department and exceed budgeted targets
• Prepare departmental budget and monthly forecasts, ensuring revenue targets are met
• Emphasize forecast accuracy for monthly preparation of 30/60/90 day forecasts
• Actively seek new business and catering events through prospecting to meet revenue targets.
• Control function space utilization and ensure the Fairmont standards are met.
• Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing.
• Continual review and analysis of Event services/sales guidelines, core standards, procedures & policies
• Develop, implement and enforce function space yield management guidelines. Review evening reports on a daily basis to ensure effective function space yield management
• Ensure Event Sales Managers are actively yielding group room blocks and utilizing revenue management principles
• Review on a daily basis, morning reports for all Event Sales & Service Managers to ensure they are keeping abreast of their workload.
• Conduct daily communication briefings with the Event Sales & Services team. Conduct set monthly catering meetings with entire team.
• Establish and maintain rapport with clients throughout the event process, exceeding their expectations and encouraging repeat business.
• Manage Local and Group Markets assigned including Key Accounts from initial booking to execution.
• Prepare event contracts and distribute conference agendas and prepares event orders.
• Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs.
• Maintain compliance with Health and Safety standards and company Sustainability initiatives.
• Attend leadership, daily convention, pre-convention and other meetings as required and participate in relevant meetings within the hotel and the local community, representing the Event Sales and Services areas.
• Develop and lead a motivated, competent, and cohesive team through incentive and performance management programs.
• Oversee and guide the professional development of all members of the Event Sales & Services department
• Develop a course of action to positively impact employee satisfaction. Lead the roll out & action plans of the annual Employee Engagement Survey.
• Coordinate team building exercises to inspire, educate and develop team.
• Set goals and activities with Sales and Services Managers, conducting regular meetings to review event activities and goals.
• Collaborate with Sales Managers to ensure contractual terms are met and function space is maximized.
• Ensure and enforce the integrity of Opera, and Passkey enabled groups at all times.
• Further develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments
• Manage payroll, vacation time and out of office protocol for the Event Sales & Services team. Ensure appropriate staff levels during vacation periods and assigned back up roles for clients / files in the absence of assigned manager(s).
• Liaise with in-house Audio Visual supplier to maximize audiovisual revenues.

Benefits

• Discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program
• Food & beverage discounts
• Transit reimbursement program for Trans Link monthly passes
• Subsidized meal during your shift through our colleague dining program
• Medical coverage
• Dental coverage
• Vision coverage
• Pension Plan
• 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• One free stay through our Be Our Guest Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree