Director, ETF Services

BNY•Boston, MA

1d•$127,000 - $250,000•Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. BNY is seeking a Director to lead our ETF Transfer Agent, Unit Investment Trust (“UIT”) Transfer Agent, and ETF Order Desk operations—functions that serve as the control tower for primary market liquidity, register integrity, and straight‑through processing. This leader will own end‑to-end execution, risk management, and service delivery across ETF creation/redemption, UIT investor recordkeeping and distributions, and the Order Desk “front door” for Authorized Participants (APs) and market makers. The role partners closely with issuers, APs, market makers, DTCC/ICSD, custody, fund accounting, compliance, and technology to deliver scalable, transparent, and efficient primary market operations. The Director will set strategy, run the business with high STP/SLA performance, and power our culture by developing managers and teams to meet rapid industry growth, including mutual fund‑to‑ETF conversions and ETF share‑class expansion. The position is located in Boston, MA (4 days in office expectation)

Requirements

Deep knowledge of ETF create/redeem, AP onboarding/KYC/AML, DTCC/ICSD settlement, cap stock/contract notes, and custody/accounting workflows
Exceptional stakeholder management with issuers, APs, market makers, depositories, and internal partners
10+ years in transfer agency, ETF operations, primary market execution, or related post‑trade functions; 5+ years leading managers and multi‑disciplinary operations teams.

Responsibilities

Define and execute the multi‑year operating plan for ETF/UIT transfer agency and the ETF Order Desk aligned to BNY’s strategic pillars: Be More for our Clients, Run our Company Better, Power our Culture.
Anticipate industry shifts (e.g., fund‑to‑ETF conversions, ETF share classes) and translate issuer intent into scalable operating models, controls, capacity plans, and technology roadmaps.
Serve as the primary escalation point for clients and internal stakeholders; drive transparent communications and outcome‑focused execution.
Direct the “front door” for AP and market maker orders via the ETF Platform and electronic channels; enforce cutoffs, trading profiles, and approvals.
Route trade details to custody/accounting, monitor settlement/fails, and deliver real‑time confirmations and reporting
Own the control framework: KYC/AML adherence, books & records, operational resilience, reconciliations, cap stock integrity, segregation of duties, and model procedures across teams.
Ensure robust incident management, root‑cause analysis, corrective/preventive actions, and sustainable control design; partner with Compliance, Risk, and Audit.
Maintain procedure libraries, risk & control inputs, business continuity, and testing cadence; uphold data privacy and information security standards.
Support new product launches, conversions, and ETF share‑class implementations—defining requirements, readiness criteria, and cutover plans.
Represent operations in working groups, governance forums, and client roadshows.
Oversee AP onboarding under KYC/AML, trading profiles, and entitlement controls; maintain issuer registers; manage create/redeem workflows; settle ETF shares at DTCC/ICSD; deliver contract notes/cap stock reporting.
Orchestrate straight‑through processing across custody and fund accounting including distributions and end-to-end reconciliations with dual controls and oversight.
Govern liquidity and risk management across the primary market, linking issuer intent to market execution with integrated technology and external settlement.