Director-EPIC Community Connect-ABQ

Presbyterian Healthcare Services

23h

About The Position

The Epic Community Connect Program Director is responsible for providing strategic leadership and operational oversight of Presbyterian Healthcare Services’ Epic Community Connect program. This role oversees the Epic EHR Community Connect offering for affiliated customers, ensuring alignment with clinical, operational, and business needs. The Director understands the healthcare technology and business landscape and aligns systems and services to attract, retain, and support community partners. This role provides leadership, guidance, and oversight to analysts and consultants responsible for implementation and ongoing services, while collaborating closely with executive, physician, operational, and technology leaders to ensure consistent, standardized, and high‑quality service delivery.

Requirements

5–10 years of healthcare experience, application experience perferred.
Five or more years in a leadership or management role with preferred responsibility for Epic Community Connect.
Extensive Epic leadership experience (5 years required; 10 years preferred).
Strong technical expertise in Epic system design, build, testing, troubleshooting, and support.
Strong understanding of clinical workflows and integrated IT solutions.
Proven leadership experience on large‑scale Epic implementations or change initiatives.
Experience supporting clinically integrated networks or affiliate partnerships.
Demonstrated strategic thinking, problem‑solving, and independent judgment.
Excellent communication, presentation, and interpersonal skills.
Ability to prioritize work, manage ambiguity, and perform effectively under pressure.
Experience facilitating meetings and working across diverse, multidisciplinary and remote teams.
Bachelor’s degree in Healthcare, Business Management, Information Systems, or related field (required).

Nice To Haves

Epic certifications in Community Connect, Affiliate Support, Population Health, Data Integration, or Data Exchange preferred.

Responsibilities

Ensure all Epic Community Connect projects and practice initiatives are delivered on time, within scope and budget, and with exceptional outcomes.
Partner with senior leadership and key stakeholders to identify and remove barriers impacting program delivery and customer satisfaction.
Provide effective management of analysts, consultants, and third‑party vendor resources.
Establish and lead regular program meetings, providing updates on priorities, risks, progress, and overall program direction.
Participate actively in governance and leadership forums to provide program updates, advocate for community partners, and communicate requested information.
Serve as a leader within the Applications division and a primary point of contact for leadership at all organizational levels.
Collaborate across Presbyterian Healthcare Services to deliver a unified, service‑oriented Community Connect program.
Align resources, workflows, applications, and technologies with organizational strategy and customer needs.
Engage directly with affiliate customers to communicate the Community Connect roadmap, upcoming enhancements, and adoption strategies.
Ensure training, change management, and adoption plans support smooth transitions to new Epic versions and features.
Oversee a manager and/or analysts that will help support Epic community connect, EpicCare Link and Epic CareEverywhere
Serve as a key member of the Applications Division management team supporting Community Connect governance.
Collaborate with clinical leadership, facilities, operational leaders, and best‑practice teams to maintain and evolve the Community Connect offering.
Ensure Community Connect systems and services are implemented, maintained, optimized, and measured to achieve high customer satisfaction.
Partner closely with technology teams and other departments to ensure service level agreements (SLAs) are consistently met.
Provide project leadership for site additions, moves, changes, and expansions.
Partner with executive and physician leaders to ensure standardized, compliant, and consistent service delivery.
Maintain awareness of healthcare IT trends, Epic Community Connect enhancements, and emerging technologies.
Support the VP of Applications in delivering the Community Connect vision through regular written and in‑person communication.
Document, communicate, and enforce policies and standards in partnership with IS leadership.
Supervise, educate, and develop staff supporting the Community Connect program.
Manage program policies, procedures, and documentation.
Manage vendor contracts, relationships, and affiliate site partnerships.
Respond effectively to ad‑hoc and emergent organizational needs.
Ensure compliance with all information services policies, security standards, HIPAA, and ePHI regulations.