Director-Practice Operations-ABQ-PresNow

Presbyterian Healthcare Services•New York, NY

About The Position

Presbyterian Healthcare Services (PHS) is seeking a highly sophisticated, operationally-focused executive to serve as the Director, Practice Operations for the PresNow network. This role is critical to the success of PHS’s innovative, integrated Emergency Department and Urgent Care (ED/UC) business model. The Director, Practice Operations will be the primary architect of "Standard Work," leading the analysis, planning, and implementation of new business processes. This is a high-impact leadership role that requires a blend of strategic tactical planning, rigorous financial oversight, and a commitment to the Baldrige-based Quality Work System that defines PHS’s operational excellence. The Director, Practice Operations is responsible for the daily operations and financial performance of designated PresNow sites. This role leads cross-functional teams to ensure that clinical and clerical workflows are synchronized, throughput is maximized, and financial outcomes are met. The Director serves as a key collaborator with Presbyterian Medical Group (PMG), Hospital leadership, and Service Line executives.

Requirements

Bachelor’s degree in Business or Healthcare Administration.
5–10 years of progressive management experience in a complex healthcare environment, with a track record of leading large-scale practice operations.
Proven ability to lead cross-functional strategic and tactical planning sessions.
Strong experience in operational and capital budgeting, revenue cycle management, and charge master maintenance.
Expert at "championing continuous improvement" and overcoming organizational barriers to achieve departmental goals.
Deeply committed to achieving "scorecard" results across clinical, financial, and loyalty domains.
Able to build necessary linkages with PHS personnel and external entities (vendors, consultants).
Dedicated to the professional development of staff through education plans and performance improvement coaching.
Comfortable using data to drive decisions and celebrating accomplishments when benchmarks are met.

Nice To Haves

Master’s degree (MHA/MBA).
Lean/Six Sigma or Baldrige-based quality training is highly desirable.

Responsibilities

Operational Architecture: Analyzes and implements new business models and "Standard Work" to ensure consistency across the PresNow network.
Throughput & Utilization: Collaborates with Quality Management and Care Coordination to achieve optimal patient flow and resource utilization.
Financial Accountability: Owns the financial outcomes for assigned areas, including budget development, FTE planning, and revenue cycle integrity (charge capture and denial management).
Customer Loyalty: Deploys the "customer loyalty bundle" and uses the "voice of the customer" to improve daily operations and patient-centric care.
Clinical Focus: Partners with Medical Directors to define and enforce clinical outcome measures and patient safety protocols.
Compliance & Advocacy: Directs compliance with regulatory agency standards and serves as a liaison/advocacy link between outpatient and inpatient services.