Director Enterprise Technology and Business Intelligence

National Apartment Association•Arlington, VA

1d•Hybrid

About The Position

The Director, Enterprise Technology and Business Intelligence, plays a pivotal role in advancing NAA’s mission by ensuring enterprise systems, data, and analytics enable informed decision-making, operational excellence, and high-quality service to the rental housing industry. This work is meaningful because it directly supports NAA’s vision of a modern, audience-first organization by strengthening data integrity, transparency, and cross-functional collaboration through business intelligence and data governance leadership. The role reflects NAA’s workplace values of accountability, integrity, collaboration, and innovation by aligning technology investments and data practices with strategic priorities. It is fulfilling because it blends strategic leadership with hands-on operational impact, overseeing core platforms such as Nimble and Salesforce while improving staff engagement, training, and system effectiveness. This role is especially satisfying for leaders who are motivated by data-driven strategy, systems thinking, and empowering others to succeed through scalable, mission-driven solutions.

Requirements

5-10 years’ experience leading enterprise software applications such as Salesforce.
Bachelor’s Degree or equivalent experience
Minimum five years developing, maintaining and managing data governance plans
Strong knowledge of data management, business intelligence and analytics.
Understanding of the Salesforce ecosystem including but not limited to digital marketing and engagement platforms such as Pardot (Salesforce engagement) and Salesforce interaction studio, Service Cloud, CRM, and Agent Force.

Nice To Haves

Experience as an association technology professional
Product development experience
Understanding of web user experience and principles
Management of budgets of more than 1 million dollars

Responsibilities

Lead NAA’s cross functional data and technology governance team
Lead the development of standards, processes, and policies for collecting, organizing, storing, and accessing data from internal and external sources
Lead NAA’s data exchange program that manages data flows between NAA and its affiliates
Conceive, plan, and prioritize data projects
Solve for NAA’s data management deficiencies, including but not limited to developing and implementing solutions for NAA’s data quality and integrity
Lead the development and maturation of NAA’s data warehouse/lakes
Lead the development of NAA’s business analytics program including the implementation of data visualization tools.
Adheres to Data Accuracy Policy here.
Lead Salesforce projects, designing and enhancing application architecture to support business needs
Compile backlog and manage plan to reduce tech debt
Manage day-to-day platform priorities including supervision of department staff by working to identify department priorities.
Lead the maturation of the Salesforce/Nimble platform by working with key internal stakeholders to identify areas where technology can help improve business inefficiencies
Develop a staff engagement program designed to nurture an environment of innovation and increase use of Salesforce/Nimble
Serve as the technology lead on the digital transformation team and work with internal stakeholders to implement marketing automation, digital personalization and artificial intelligence to improve member experience and digital engagement
Lead technology development and maturation for NAA’s service center in Salesforce
Manage and develop a team of Salesforce administrators and data management staff