Director-Enterprise Product Management

City of Philadelphia•Philadelphia, PA

1d•Onsite

About The Position

The Office of Innovation and Technology is seeking a Director, ERP Product Management to lead, manage, and scale a large team responsible for the implementation, optimization, and continuous improvement of the City’s enterprise resource planning (ERP) platform across Finance and Procurement functions. This role oversees a team of 40 professionals supporting a complex, multi-module Workday environment and will drive product strategy, system performance, and operational excellence across the platform. The ideal candidate brings deep experience leading full lifecycle ERP implementations (e.g., Workday preferrred, Oracle, SAP, or similar platforms) and has successfully managed large-scale system transformations within complex organizations. This leader will combine strong product thinking, technical fluency, and organizational leadership to deliver systems that improve financial operations, decision-making, and service delivery for public sector stakeholders.

Requirements

Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field; advanced degrees or certifications (e.g., MBA, Workday Certification) are a plus.
Minimum of 10+ years of experience in financial systems management with significant experience in system configuration, integration, and optimization and with at least 5+ years in a leadership role managing large, cross-functional teams preferably in a large governmental environment
Proven experience leading at least one full lifecycle ERP implementation (e.g., Workday, Oracle, SAP, or similar), from planning through deployment and post-production optimization
Demonstrated ability to transition between ERP platforms and lead teams through system adoption and transformation
Strong understanding of public sector finance and purchasing processes, regulations, and compliance requirements.
Ability to lead cross-functional teams and work with senior leaders to drive product success.
Excellent project management, organizational, and time management skills with a focus on delivering high-quality results on time.
Strong analytical and problem-solving abilities with the capacity to make data-driven decisions.
Demonstrated experience leading Workday product strategy within a government agency, large municipality or similarly complex public-sector organization.
Experience with ERP systems, Workday is a plus
Strong communication and interpersonal skills, with the ability to influence and build relationships at all organizational levels.
Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Customer-centric mindset with a commitment to delivering excellent service and value to the organization.
Adaptability and flexibility to respond to changing business needs and priorities.
Knowledge of data privacy laws and regulations specific to public sector operations.

Nice To Haves

advanced degrees or certifications (e.g., MBA, Workday Certification) are a plus.

Responsibilities

Define and maintain the Workday product roadmap aligned with the strategic goals of the organization.
Collaborate with senior leaders, stakeholders, and department heads to prioritize and align Workday initiatives with broader organizational objectives.
Manage product lifecycle from concept to delivery, ensuring the solutions meet business needs, regulatory requirements, and user expectations.
Lead, mentor, and manage a team of 40 professionals across various functions, including functional experts, analysts, and system administrators, ensuring high performance, productivity, and engagement.
Serve as the primary liaison between business stakeholders and technical teams, translating business requirements into actionable system configurations and enhancements.
Provide strategic direction and thought leadership to team members across different Workday modules, ensuring alignment with organizational goals and priorities.
Develop and implement training programs to continuously enhance the team’s technical expertise and leadership skills.
Provide guidance on Workday best practices and drive change management initiatives to ensure successful adoption of new features.
Lead the execution of Workday implementation projects, upgrades, and system configurations, ensuring projects are delivered on time, within scope, and within budget.
Serve as the primary point of contact for stakeholders, ensuring transparent communication on project statuses, timelines, risks, and outcomes.
Identify and mitigate risks that could affect project timelines or quality, taking corrective action as needed.
Work with business stakeholders and technical teams to evaluate system performance, monitor key metrics, and implement updates or new features that drive efficiency and effectiveness.
Lead the evaluation and deployment of new Workday features and functionality, ensuring continuous enhancement of the platform’s capabilities.
Ensure the effective integration of Workday with other enterprise systems, managing dependencies and resolving challenges as needed.
Act as a subject matter expert (SME) for all Workday-related topics, direct training and support to end users across the organization.
Regularly communicate project status, outcomes, and improvements to both technical and non-technical stakeholders.
Ensure training materials are developed and maintained, including user documentation and user support resources, to support effective platform adoption.
Ensure that Workday configurations and updates comply with all relevant regulatory requirements, data privacy laws, and internal policies.
Partner with the IT and security teams to maintain data integrity, security, and confidentiality within Workday, particularly for sensitive employee and financial data.
Performs miscellaneous job-related duties as assigned.