Director, Enterprise Innovation & Launch

The SSI Group, LLC.•Mobile, AL

1d•Onsite

About The Position

The Director, Enterprise Innovation & Launch is responsible for accelerating SSI’s ability to deliver solutions from concept to market adoption with speed, consistency, and measurable impact. This role plays a critical part in establishing the Enterprise Transformation Office (ETO), enabling rapid innovation, and ensuring consistent, coordinated, and high-quality communication across the client lifecycle. The Director establishes the governance and operating discipline required to scale—defining cross-functional processes, aligning stakeholders, and driving accountability across the organization. Operating in a hands-on, roll-up-your-sleeves capacity, this individual drives execution through influence, building alignment, surfacing risks, and delivering results across teams.

Requirements

Proven experience delivering solutions from concept through GA
Strong cross-functional leadership and stakeholder coordination
Ability to drive outcomes through influence (not formal authority)
Strong analytical and reporting capabilities
Experience in healthcare technology
Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.
Must be able to proficiently speak, read and write in English.
5–10+ years of SaaS, product operations, or launch/program leadership experience
3–5+ years of Product Management or Product Operations specifically focused on data analytics, reporting, or intelligence solutions experience
3–5+ years of Agile/SDLC environments/scrum experience
A combination of experience and advanced education may be substituted.
Background checks and drug test required.

Nice To Haves

3–5+ years of experience in revenue cycle management (RCM)
Familiarity with ADO, Aha!, or similar tools
Experience in interoperability, clearinghouse, or payments solutions
PMP (Project Management Certification)
LSSGB (Lean Six Sigma Green Belt)

Responsibilities

Lead execution of solution launches from concept through GA and early stabilization, ensuring alignment to business and client outcomes
Establish ownership, timelines, and deliverables across cross-functional teams, including downstream implementation and support readiness
Design and manage beta and early release programs to validate readiness, capture feedback, and ensure successful transition to scale
Ensure all-company readiness and post-launch execution alignment, aligning Sales, Marketing, Client Relations, Support, and Professional Services to deliver consistent implementation, adoption, support, and operational follow-through
Define and enforce a standardized, phase-gated launch framework (tollgates, entry/exit criteria, success measures)
Track progress, identify risks, and drive accountability to maintain momentum, resolving cross-functional dependencies and execution tradeoffs
Align with enterprise prioritization, SDLC, and DevOps release schedules; maintain visibility through ADO, Aha!, or similar tools
Drive cross-functional alignment on communication strategy, timing, and delivery ensuring a cohesive client experience across the lifecycle
Coordinate go-to-market, launch, and ongoing client communication across Marketing, Solution Management, Engineering/DevOps, and Client Relations
Establish and enforce standardized communication practices and coordination points across the lifecycle, reducing fragmentation and ensuring consistency across teams
Partner with Solution Management and data teams to advance and evolve client-facing reporting and analytics capabilities, ensuring alignment to market needs and strategic differentiation
Define and track KPIs for launch success and client impact (e.g., on-time GA, adoption, quality, measurable outcomes)
Develop reporting to provide visibility into launch readiness, execution risks, post-launch performance, and ongoing solution value
Establish and lead a lean, cross-functional POC capability to rapidly test new concepts and opportunities
Define intake, prioritization, and success criteria to support rapid experimentation, informed go/no-go decisions
Transition validated POCs into the formal launch pipeline for scaled delivery under established launch governance
Stand up Innovation & Launch capability, including governance, tollgates, and readiness model
Lead enterprise project coordination for priority initiatives, aligning to ETO governance (in partnership with leadership)
Establish cross-functional operating rhythms, including execution cadences, escalation paths, and stakeholder alignment
Support the development of the broader ETO model, informing structure, role design, and scaling approach over time
May lead or coordinate adjacent ETO capabilities (e.g., enterprise project management and cross-functional execution) until dedicated roles are established, ensuring aligned execution and continuity of priority initiatives
Standardize launch and innovation practices across solutions to reduce variability and improve predictability, release velocity, and scalability across the organization
Evolve the Enterprise Launch & Innovation function to support SSI’s growth and strategic priorities
Other duties as needed