Director Enterprise Initiatives Support, Commercial

Hilton•McLean, VA

3d•$110,000 - $160,000•Hybrid

About The Position

This role is based at one of our corporate offices in McLean, VA or Memphis, TN. This is your chance to be part of an in-house Brand Performance Support team that deliver responsive and effective support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business! As a Director, Enterprise Initiatives Support - Commercial, you will work with Hilton Commercial Performance teams and the Global Brand Organizations. You will also collaborate with multiple Hilton partners to provide resources that support hotel leaders. These resources will support new openings, conversion ramp-up, performance delivery, and service optimization. On the Enterprise Initiatives Support team reporting to Senior Director Enterprise Initiatives Support, you will support programs including annual RFP processes, Hilton for Business, Global Week of Engagement plus many others.

Requirements

Seven (7) or more years of relevant professional experience
Three (3) years of Hilton Commercial Hospitality experience
One (1) year in facilitation (both in person and virtual), training and presentation development
One (1) year experience creating hotel facing resources including job aids, checklists, and implementation guides
Understanding of meaningful commercial performance data to category, brand and field level hotel industry statistics
Microsoft 365 proficiency (Outlook, Teams, PowerPoint, Excel, Word, Copilot (AI) and OneNote)
Travel 10% of the time

Nice To Haves

BA/BS Bachelor's Degree
Three (3) years in hotel sales or revenue management
Five (5) years of hospitality experience
Three (3) years of Hilton Branded Hotel experience
Two (2) years of project management experience

Responsibilities

Work in partnership with Hilton Commercial teams to lead the BPS support of enterprise-wide commercial initiatives and programs. This will ensure maximum participation and compliance at the property level through comprehensive strategy development and implementation.
Monitor commercial initiative property-level and owner portfolio level adoption and post-launch performance, identify trends, and develop mitigation plans to improve success measures when needed.
Project manage multiple in-flight and upcoming commercial initiative projects simultaneously.
Use knowledge of Hilton commercial systems, tools, programs and operations to uncover opportunities to improve property-level commercial performance at scale.
Lead, oversee, and partner with a Senior Manager across all the commercial initiative support provided through BPS.
Develop relationships with senior leaders within Brand Management Americas, Commercial Services, Hilton Worldwide Sales and other commercial partners leading enterprise-wide commercial programs and initiatives.
Represent the voice of property-level and above-property sales teams as it relates to the commercial programs when working with Hilton Commercial teams.
Be a thought-partner with Hilton Commercial teams to improve the effectiveness and property-level adoptability of commercial initiatives.
Offer critical and detailed review of hotel-facing commercial resources and communications.
Design and deliver compelling presentations that translate commercial initiatives into clear, actionable insights and support internal promotion across partners.
Annual hotel RFP communications, engagement metrics and resource refresh.
Group Hub materials and resources.
Quarterly hotel Sales Spotlight e-communication with a focused business need topic.
Ensure Brand Management Americas teams have what they need to support commercial goals with a variety of stakeholders.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Annual Incentive (Bonus) Plan
Company's long-term incentive plan