Director, Enterprise Growth & Deployment Strategy, Americas

Planhat • New York, NY

1d • Onsite

About The Position

We’re seeking a commercial leader to run our Enterprise Customer Deployment Strategy team across the Americas. In this role, you will own adoption, retention, expansion, and health metrics for our largest customers. GRR & NRR will be your north star and you will fully own all renewals and expansion opportunities across our book. You will lead a team, build strategic plans, and get scrappy — diving into the details when needed to drive meaningful impact.

Requirements

• Commercial leadership experience
• Experience leading a team
• Experience building strategic plans
• Experience with adoption, retention, expansion, and health metrics for large customers
• Experience owning renewals and expansion opportunities
• Experience developing and executing enterprise customer strategies for large and complex accounts
• Experience building and nurturing executive-level relationships (C-level, VP) with customers
• Experience leading QBRs, success plans, and executive business reviews
• Experience collaborating with Sales, Product, Professional Services, and Support
• Experience stepping in on critical accounts, resolving escalations, and mentoring teams
• Experience using data to drive decision-making, monitor health metrics, adoption patterns, and risk

Responsibilities

• Lead and grow a senior and high-performing Enterprise Customer Deployment team (Growth and Deployment Startegists & Technical Deployment Leads) supporting our top-tier accounts
• Own and fully execute renewals, expansion, and customer health goals for strategic enterprise clients.
• Develop and execute enterprise customer strategies, tailored to large and complex accounts
• Build and nurture executive-level relationships (C-level, VP) with customers, ensuring Planhat aligns with their business outcomes
• Lead QBRs, success plans, and executive business reviews to demonstrate value
• Collaborate with Sales, Product, Professional Services, and Support to ensure a seamless customer journey
• Get tactical: step in on critical accounts, resolve escalations, and mentor your team on execution
• Use data to drive decision-making: monitor health metrics, adoption patterns, and risk, then take proactive action
• Contribute to global CS strategy, sharing learnings and scaling best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed