Director, Enterprise Digital and AI Enablement

CIBC•Toronto, ON

6d•Hybrid

About The Position

The Director, Enterprise Digital & AI Strategy will be accountable for driving key digital and AI strategic initiatives, shaping up ideal state digital capabilities for the enterprise in partnership with CIBC’s business units and functional areas. You will influence our digital future and ensure that the enterprise digital & AI enablement team is delivering growth for the bank while creating digital capabilities that ensure smart capital deployment. This is a highly collaborative mandate with exposure across the bank and will require strong thought leadership, strategic decision-making and proactive stakeholder management. You will influence our digital future for capabilities like Artificial Intelligence (amongst others) and ensure that the enterprise digital team is delivering growth for the bank while creating digital capabilities that ensure smart capital deployment. You will lead cross-functional efforts with an objective to put in place highly complex strategic digital and AI transformation and integration activities to drive increased profitability, productivity and client experience. This involves partnering closely with business leaders in pipe-line management and managing the lifecycle of exploring/testing solutions that will ultimately become CIBC’s core digital and AI capabilities and services. This role also requires ongoing contribution towards our digital strategy and vision. The focus of this role will be flexible to meet the needs of our evolving digital strategy as the industry changes and our needs evolve.

Requirements

8+ years of experience in the development of digital and AI strategies (mobile/online) with a focus on innovation, client experience, operational efficiency, transformation, revenue generation, and developing business cases and business requirements.
Comprehensive knowledge of digital practices and principles to analyze and interpret complex concepts and apply these in creative ways.
Experience in leading complex programs and mandates with a focus on innovation, client experience, transformation, revenue generation, and developing business cases and business requirements.
Ability to establish productive relationships with leaders, departments and partners across the organization and externally.
Advanced influential/negotiation skills, sufficient to recognize and respond to underlying concerns of multiple interests and to lead/shape the decision making process in situations that involve complexity and ambiguity.
Ability to develop imaginative solutions and new ways of thinking about situations, problems and opportunities.
Ability to provide leadership, motivation, coaching, training and developmental opportunities to ensure employees can perform at necessary professional standards.
Ability to manage multiple priorities at the same time and iterate effectively, with minimal oversight.
Understanding and support of agile, innovative thinking.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Nice To Haves

Experience in Enterprise Channels, Enterprise Digital or Contact Center is an asset.

Responsibilities

Lead key strategic digital and AI assessments and programs - Own key initiatives including development of ideal state, creating assessments on bridging existing gaps, and deliver robust business cases for proposed strategic direction.
Enable the enterprise digital and AI enablement business - Ensure success and ongoing transparency across the enterprise by leading roadshows; and owning KPIs, success metrics, and reporting for the enterprise digital team.
Relationship Management - Leverage a one team approach to identify and prioritize digital programs that drive profitable revenue growth, adoption and usage of capabilities to support enterprise needs. Effectively consult and collaborate with key partners and stakeholders across CIBC to create transparency and visibility to ensure alignment and clarity across the board. Build expertise in digital capabilities and create alignment across the enterprise to advance exploration. Be a thought leader in transformation initiatives to optimize CIBC’s capability, efficiency and effectiveness.
Enable New Opportunities - Assess market and emerging digital opportunities for increased revenue growth and enhanced client experiences, and stay relevant in advances within digital banking. Design and deliver robust business cases for proposed strategic direction and associated initiatives. Solicit feedback formally and informally from stakeholders and all lines of business to ensure ongoing leadership strength and momentum.
People and Culture Leadership - Provide leadership, motivation, coaching, training and developmental opportunities to ensure employees can perform at necessary professional standards.
Deliver with speed - You can manage multiple priorities at the same time and iterate effectively, with minimal oversight. You understand and support agile, innovative thinking and ensure we’re delivering on time, within scope and budget, and are future-proofed.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development