Director, Enterprise Claims Management
Crowley Maritime Corporation•Jacksonville, FL
•Hybrid
About The Position
Lead and elevate Crowley’s claims organization to new heights. Take charge of a dynamic team managing complex claims across marine, cargo, property/casualty, auto liability, workers’ compensation, and management liability. Drive strategic alignment with enterprise risk management objectives and position yourself as a trusted advisor to senior leadership—shaping risk mitigation strategies and influencing key decisions that protect and propel our business forward.
Requirements
- Bachelor’s degree in finance, business, or risk management (or equivalent experience).
- 10+ years of experience in marine, logistics, or complex P&C claims, including leadership of claims teams.
- Advanced proficiency with Microsoft Office Suite and collaboration tools (Excel, Outlook, PowerPoint, Word, Teams).
- Demonstrated experience with Risk Management Information Systems (RMIS) such as Riskonnect or similar claims systems, with a preference for AI-enabled tools.
- Strong familiarity with data analytics and reporting platforms.
Nice To Haves
- Preferred certifications: CPCU, AMIM, ARM/ARM-E, AIC, RIMS-CRMP, ARe, or similar.
- Preference for AI-enabled tools.
Responsibilities
- Lead the enterprise claims function across marine, property, casualty, workers’ compensation, auto liability, management liability, and cargo/equipment exposures.
- Oversee a high-performing team responsible for investigating, analyzing, adjusting, reserving, and resolving a wide range of claims impacting Crowley’s maritime, logistics, and transportation operations.
- Manage high-severity potential and complex litigated matters, set claim strategy, and ensure operational, legal, and financial integrity throughout the claim lifecycle.
- Build and lead a high-performing claims team.
- Develop and align claims strategy with enterprise risk management goals.
- Provide insights and influence senior leadership on risk mitigation and emerging trends.
- Oversee self-administered Hull & Machinery (H&M) and Protection & Indemnity (P&I) claims for Crowley’s owned and managed fleets.
- Manage investigation, reporting, reserving, negotiation, and resolution of high-severity, complex, and litigated claims.
- Ensure timely coordination of Service of Process (SOP) and legal defense actions.
- Coordinate with P&I Clubs, underwriters, surveyors, defense counsel, TPAs, and other external partners.
- Provide functional oversight to BOSCOE (shared services) Cargo & Equipment Claims team.
- Represent Crowley in mediations, arbitrations, and legal proceedings.
- Standardize and modernize core claims processes to enhance consistency and operational efficiency.
- Deploy digital tools, AI, and predictive analytics to enhance reporting and operational performance.
- Partner with Accounting & FP&A for reserves, accruals, cash forecasts, and Beacon reporting.
- Deliver claims insights, trend analysis, and financial-impact reports to senior leadership.
- Ensure adherence to U.S. maritime law, international conventions, insurance regulations, and global compliance standards.
Benefits
- Competitive pay with recognition programs
- medical, dental, and vision insurance
- life and disability coverage
- paid vacation and holidays
- parental leave
- sick leave
- access to training and development for continuous skill development
- Employee Assistance Program
- wellness program
- gym membership discounts
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What This Job Offers
Job Type
Full-time
Career Level
Director
