Director, Enterprise Change Delivery

Equinix•Toronto, ON

5d•CA$166,000 - CA$248,000

About The Position

The Director, Enterprise Change Delivery is responsible for ensuring that change management is successfully designed, executed, and sustained across Equinix’s most critical enterprise priorities and programs. This role is embedded in the company’s highest-impact initiatives—such as Lead-to-Cash (LTC)—to ensure that delivered solutions are adopted, utilized, and sustained in day-to-day operations. Rather than operating as a general change advisory function, this role applies disciplined change leadership directly to enterprise programs, working alongside program, business, and technology leaders to ensure that the most important work in the company achieves lasting results.

Requirements

Proven experience working on complex, cross-functional initiatives with executive visibility
Experience partnering closely with program, business, and technology leaders
10–12+ years of experience leading change and adoption for large-scale enterprise programs
Bachelor’s degree in Business, Organizational Development, or equivalent experience

Nice To Haves

Strong program-level execution mindset
Executive-level communication and influencing skills
High emotional intelligence and situational awareness
Ability to balance structure with pragmatism
Comfortable operating in complex, fast-moving environments
Outcome-driven and business-focused

Responsibilities

Ensure new processes, systems, and ways of working are adopted and utilized as intended
Embed change considerations into operating rhythms, roles, and performance expectation
Own adoption and utilization outcomes for enterprise programs
Identify and address behavioral, organizational, and operational barriers to adoption
Partner with leaders to reinforce accountability for sustained change
Define and track change, adoption, and utilization metrics for enterprise programs
Partner with Value Management to validate that adoption is driving expected outcomes
Provide transparent reporting on change effectiveness for enterprise initiatives
Partner with executive sponsors and program leaders on the company’s most critical enterprise priorities and programs
Ensure change management is integrated into the planning, execution, and sustainment of enterprise programs
Focus change efforts on initiatives that materially impact enterprise outcomes, speed, and customer experience
Align change strategy with the intent and objectives of enterprise programs such as Lead to-Cash
Serve as the change lead for priority enterprise programs, working directly with program, business, and delivery leaders
Design and execute practical, outcome-oriented change approaches tailored to each program
Ensure changes are embedded into day-to-day operations and sustained beyond program completion
Partner with executive sponsors and senior leaders to build alignment and visible sponsorship
Identify gaps between program delivery and realized value and recommend corrective actions
Provide transparent reporting on change effectiveness for enterprise initiatives