Director, Engineering Production Operations

Scotiabank • Toronto, ON

2d • Onsite

About The Position

The Director of Engineering Production Operations is accountable and responsible for the 24/7 Mobile and Web channels operations. This role champions a client experience-first culture and operates with the mindset of minimizing outages through effective incident and problem management practices. The role involves managing a team of IT professionals, overseeing proactive and reactive digital application operations in the production environment, and advocating for SRE culture and hands-on practice. The Director will own the assigned application support portfolio, manage stakeholder relationships, and establish application service metrics. They will develop and execute operational strategies for client-facing applications, provide technical direction for problem resolution and resilience planning, and manage outage communications and stability metrics. The role also includes participation in budgeting, continuous improvement activities, and ensuring compliance with engineering roadmaps, audit, security, and accessibility standards. Collaboration with Release Management and Partner Development teams is also a key aspect of this position.

Requirements

• 5+ years in senior technology operations leadership
• Proven track record of managing application operations in large complex hybrid cloud environment
• Strong knowledge of monitoring practice and software such as Dynatrace, ThousandEyes, Datadog, Splunk..etc.
• Solid understanding of web/mobile application and microservices architecture concepts, components, models, patterns
• Strong infrastructure knowledge and preferably hands on experience with GCP/Azure
• Knowledge of a variety of technologies and frameworks (Java, Angular, React, etc.)
• Strong knowledge of agile principles and project management methodologies
• Excellent communication skills, with ability to distill technical details into human terms and to influence decision making across stakeholders
• Demonstrated ability to lead, coach, and mentor team members with differing opinions and levels of experience.
• Strong presentational and reporting skills
• Effective organization, planning, prioritization and time management skills in a high pressure environment

Responsibilities

• Manages a team of IT professionals (direct and indirect reports) and is responsible for proactive & reactive digital application operations in the production environment and a strong advocate of SRE culture & hands-on practice.
• Owns assigned application support portfolio and manage relationships with key stakeholders, and can effective create and maintain application service metrics
• Develop, execute, align, and maintain operational strategies for client facing applications to deliver innovative short, medium, and long term solutions while managing a team that provides 24/7 day to day support
• Provide technical directions on production problem resolution and short to long term resilience plan as well as execution
• Owns & manages outage communication, stability metrics and relationship with all areas of the enterprise including technology, front line operations and business partners
• Participates in budgeting processes and continuous improvement activities for the department.
• Accountable for managing assigned project and/or departmental budgets.
• Meets scheduled milestones to ensure project/program objectives are met in a timely manner, are in compliance with engineering roadmap and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing software projects and programs.
• Collaborates with Release Management and Partner Development teams to ensure successful planning and implementation.
• Maintain Audit, Security and Accessibility compliance at all times.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Free tea & coffee, universal washrooms, and lots of space for team collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed