Director, Engineering - Operations Automation

ManulifeWaterloo, ON
CA$113,260 - CA$210,340Hybrid

About The Position

We are seeking a visionary, results-driven Director of Engineering, Operations AI Automation to lead the design, delivery, and scaling of transformative AI-powered solutions within Wealth and Asset Management Technology. In this strategic leadership role, you will drive high-impact automation initiatives that improve operational efficiency, accelerate time-to-market, enhance customer experiences, and deliver measurable business value. Working across technology, product, data science, and business teams, you will lead the end-to-end execution of AI solutions that are scalable, secure, compliant, and aligned with enterprise architecture standards. This is an exciting opportunity to shape the future of AI-enabled operations within a leading global financial services organization.

Requirements

  • 10+ years of technology leadership experience, including leading complex enterprise delivery initiatives.
  • 3+ years of experience delivering AI, machine learning, or intelligent automation solutions.
  • Strong understanding of financial services operations, regulatory requirements, risk management, and governance.
  • Hands-on software engineering background with the ability to guide architecture and technical decision-making.
  • Proven success delivering enterprise-scale AI and automation platforms leveraging technologies such as LLMs, Azure, Power Platform, Decisions.com, Kubernetes, NoSQL databases, Application Gateways, and related technologies.
  • Experience with cloud architecture, enterprise integration, and modern software engineering practices.
  • Exceptional leadership, communication, and stakeholder management skills, including experience influencing executive audiences.
  • Success leading cross-functional, matrixed teams and managing strategic vendor relationships.
  • Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.

Responsibilities

  • Lead and develop a team of engineers responsible for building and delivering AI and intelligent automation solutions across multiple business areas.
  • Partner with business leaders, product teams, data scientists, and technology stakeholders to identify and deliver strategic automation opportunities.
  • Drive solution delivery from concept through production, ensuring scalability, performance, maintainability, and regulatory compliance.
  • Develop and manage delivery roadmaps, sprint plans, staffing strategies, and operational support models (L1, L2, and L3).
  • Ensure solutions meet financial services requirements for security, privacy, observability, governance, and auditability.
  • Champion Agile delivery, DevOps practices, and a culture of continuous improvement.
  • Provide executive-level visibility into delivery progress, risks, business outcomes, and investment value.
  • Stay current on emerging AI, automation, and financial technology trends, bringing innovative ideas to the organization.

Benefits

  • health insurance
  • dental insurance
  • mental health insurance
  • vision insurance
  • short- and long-term disability coverage
  • life and AD&D insurance coverage
  • adoption/surrogacy benefits
  • wellness benefits
  • employee/family assistance plans
  • retirement savings plans
  • pension
  • global share ownership plan with employer matching contributions
  • financial education and counseling resources
  • paid holidays
  • vacation
  • personal days
  • sick days
  • full range of statutory leaves of absence
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