Director, Employee Listening

HP • Spring, TX

31d

About The Position

Connect and integrate the listening strategy with key enterprise initiatives across the organization, including talent and performance management, leadership effectiveness, hybrid work, and more Recommend actions based on analysis of collected data, including support for action planning, and providing associated insights to People Organization leadership, Centers of Excellence (CoE) and HR business partners Engage in the design and creation of improved reporting and analytics experiences for listening audiences, to include the expansion of intersectional, self-service listening analytics and insights Partner with CoEs on deep dive projects and practical applications of sentiment and perceptual data Support the growth and advancement of assessment-related programs Provide end-to-end management of relationships with listening-related vendors Develop and lead a best-in-class employee listening team Bachelor's plus 10 years related experience, or MS plus 7 years related experience, or PHD plus 5 years related experience, or a combination of equivalent education and experience required 5+ years of people management experience Degree in Industrial/Organizational Psychology, Organizational Behavior, Business, or related quantitative/social science discipline preferred Demonstrated experience in leading complex global employee listening operations Prior experience managing, analyzing, and troubleshooting survey and other HR data using SQL, R, Python, or SPSS and advanced analytics methodologies and techniques Experience designing and running focus groups and/or other qualitative methods of listening data collection desired Experience with leading employee listening platforms/vendors and analytics/BI tools (e.g. Qualtrics, Medallia, Glint, Perceptyx, PowerBI, Databricks) Experience leading an employee assessment function, or managing assessment vendor relationships and contracts Deep technical experience in survey science and qualitative research: design methodology, psychometrics, construct/content validation, focus groups Strong business acumen and a user-centric approach Competence in engaging and listening across multiple identities and perspectives, to foster equitable employee experiences, strengthen inclusion acumen, and promote a culture of inclusivity and belonging that embraces the unique contributions of all employees Excellent organizational skills, acute attention to detail, and ability to manage competing priorities in a complex and rapidly evolving environment Concise written and verbal communication skills, with demonstrated experience in influencing leadership to drive decision-making Adept at navigating ambiguity and complex organizational environments Executive presence, with exceptional communication Ability to influence decisions across technical and non-technical teams, and to partner with business and people leaders to drive outcomes and impact Highly skilled at crafting narratives, storytelling, creation of high-impact visual presentation of data through presentations, communications, and training

Requirements

• Bachelor's plus 10 years related experience, or MS plus 7 years related experience, or PHD plus 5 years related experience, or a combination of equivalent education and experience required
• 5+ years of people management experience
• Demonstrated experience in leading complex global employee listening operations
• Prior experience managing, analyzing, and troubleshooting survey and other HR data using SQL, R, Python, or SPSS and advanced analytics methodologies and techniques
• Deep technical experience in survey science and qualitative research: design methodology, psychometrics, construct/content validation, focus groups
• Strong business acumen and a user-centric approach
• Competence in engaging and listening across multiple identities and perspectives, to foster equitable employee experiences, strengthen inclusion acumen, and promote a culture of inclusivity and belonging that embraces the unique contributions of all employees
• Excellent organizational skills, acute attention to detail, and ability to manage competing priorities in a complex and rapidly evolving environment
• Concise written and verbal communication skills, with demonstrated experience in influencing leadership to drive decision-making
• Adept at navigating ambiguity and complex organizational environments
• Executive presence, with exceptional communication
• Ability to influence decisions across technical and non-technical teams, and to partner with business and people leaders to drive outcomes and impact
• Highly skilled at crafting narratives, storytelling, creation of high-impact visual presentation of data through presentations, communications, and training

Nice To Haves

• Degree in Industrial/Organizational Psychology, Organizational Behavior, Business, or related quantitative/social science discipline preferred
• Experience designing and running focus groups and/or other qualitative methods of listening data collection desired
• Experience with leading employee listening platforms/vendors and analytics/BI tools (e.g. Qualtrics, Medallia, Glint, Perceptyx, PowerBI, Databricks)
• Experience leading an employee assessment function, or managing assessment vendor relationships and contracts

Responsibilities

• Connect and integrate the listening strategy with key enterprise initiatives across the organization, including talent and performance management, leadership effectiveness, hybrid work, and more
• Recommend actions based on analysis of collected data, including support for action planning, and providing associated insights to People Organization leadership, Centers of Excellence (CoE) and HR business partners
• Engage in the design and creation of improved reporting and analytics experiences for listening audiences, to include the expansion of intersectional, self-service listening analytics and insights
• Partner with CoEs on deep dive projects and practical applications of sentiment and perceptual data
• Support the growth and advancement of assessment-related programs
• Provide end-to-end management of relationships with listening-related vendors
• Develop and lead a best-in-class employee listening team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees