Director, Employee Experience, AI Group

Royal Bank of Canada•Toronto, ON

13d•Onsite

About The Position

RBC AI Group is seeking a Director of Employee Experience to design and deliver differentiated employee experiences that position RBC AI Group as an employer of choice for world-class AI talent. In this role, you will define the employee experience strategy across key moments that matter—from pre-boarding and onboarding through leadership development and career growth. You will leverage employee insights to continuously improve experiences while partnering closely with HR, AI Group leaders, Communications, Learning, Technology & Operations (T&O), and COO teams to deliver scalable, high-impact programs. This role combines strategy, experience design, and operational excellence to create experiences that enable employees to become productive faster, strengthen engagement, and build a connected AI community.

Requirements

Adaptability
Budgeting
Cross-Team Collaboration
Decision Making
Information Technology (IT) Projects
Long Term Planning
Program Management
Resource Management
Team Management
Vision Alignment

Responsibilities

Design, launch and continuously improve experiences across the employee lifecycle.
Identify opportunities to differentiate AI Group experiences while leveraging enterprise/T&O programs where appropriate.
Apply journey mapping and human-centred design principles to improve employee experiences.
Own the end-to-end onboarding experience for experienced hires and early talent.
Design and deliver a curated 1–2 week onboarding experience.
Build scalable onboarding products that accelerate productivity and foster belonging.
Develop manager enablement resources and onboarding playbooks.
Oversee pre-boarding experiences, ensuring employees have technology, access and information required before Day One.
Design leadership experiences for key employee populations, including programs supporting GG05/GG06 leaders.
Partner with business leaders to identify capability gaps and create targeted development solutions.
Create experiences that strengthen collaboration, communication and leadership effectiveness.
Partner with Technology & Operations to adapt and deliver enterprise programs for AI Group employees, including: Technical Career Journey, Technical Distinction Program, Tech@RBC Leadership Programs, Welcome to People Management, Leadership Enablement Series, Leadership Expo.
Analyze employee engagement survey results, onboarding feedback and experience metrics.
Identify trends and recommend strategic improvements.
Establish KPIs and dashboards to measure program effectiveness and business impact.
Use experimentation and continuous improvement methodologies to evolve programs over time.
Partner with AI Group executives, HR Business Partners, Talent Acquisition, Communications, Learning, COO offices and T&O.
Influence senior stakeholders to align on employee experience priorities.
Lead cross-functional initiatives with multiple stakeholders.