Director, Employee Experience & Culture - National Role

Suffolk Construction•Boston, MA

10h•Hybrid

About The Position

The National Director, Employee Experience & Culture plays a pivotal role in bringing this belief to life. This is more than a role it’s an opportunity to shape the heartbeat of Suffolk’s culture. As a national leader, you will drive a consistent, best-in-class employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring. From creating unforgettable first-year experiences to amplifying employee voice and designing moments that matter, you will ensure every employee feels valued, connected, and inspired. You will lead with passion, act with integrity, and deliver with a deep sense of care, bringing energy and creativity to everything you do. The role blends strategy and execution, building scalable programs that enhance well-being, strengthen culture through engagement and employee voice strategy and create consistency across locations. Success requires strong cross-functional collaboration, operational excellence, and continuous innovation. This role requires an on-site presence 4 days a week in our amazing Boston office - which offers free parking, a free on-site gym and cafeteria and other perks that make for a great culture and unique employee experience!

Requirements

Bachelor’s degree in Business Administration, Human Resources, Hospitality Management, or related field.
7-10+ years of progressive experience in employee services, concierge support, office administration, HR, event planning, hospitality, or related field, including leadership experience.
Proven ability to lead teams and manage complex programs at scale across multiple locations.
Strong event planning expertise, with a passion for creating engaging, high-quality experiences.
Exceptional project management skills, highly organized, detail-oriented, and able to manage multiple priorities with excellence.
Excellent interpersonal and communication skills, with a service-first, hospitality-driven mindset rooted in caring and professionalism.
Highly collaborative, adaptable, and team-oriented, with the ability to influence across functions and levels
Proficiency in Microsoft Office Suite and HR/administrative systems.
Demonstrated ability to handle confidential information with integrity and discretion.
Willingness to travel as needed to support national programs and onsite experiences.

Responsibilities

Partner with the VP, Talent Strategy & Experience to define and execute a bold, enterprise-wide employee experience strategy.
Design and continuously enhance the employee journey, from Year One onboarding to ongoing engagement and culture-building moments.
Serve as a champion for employee voice, building listening strategies that translate feedback into meaningful, visible action.
Design and deliver high-impact events, celebrations, and experiences that bring our culture to life.
Collaborate with Corporate Engagement and Community Giving teams to create purposeful, community-driven experiences.
Establish a consistent, high-quality employee experience across all geographies, ensuring equity and alignment.
Develop playbooks, standards, and scalable solutions that enable seamless execution nationwide.
Manage the Employee Experience budget responsibly, balancing innovation with efficiency and impact.
Build and maintain partnerships with vendors, service providers, and organizations to enhance employee offerings nationally.
Collaborate closely with Lifestyle Management & Relocation teams to ensure best-in-class resources and offerings across all markets.
Partner with organizations to help enhance employee experiences through connection and community events.
Lead employee listening strategies (surveys, focus groups, listening sessions, BRG partnerships) and collaborate with HR Business Partners to translate insights into action plans.
Monitor and report on key employee experience metrics, continuously improving programs based on data and feedback.
Lead and evolve Suffolk’s Rewards & Recognition programs, increasing participation and enhancing impact.
Bring creativity and energy to how we celebrate achievements, reinforcing a culture of appreciation and hard work.
Build, lead, and grow a high-performing Employee Experience team across regions.
Foster a culture of collaboration, accountability, and continuous improvement grounded in Suffolk’s values.
Act as a visible Culture Ambassador, influencing leaders and teams across the organization.