Director, Employee Communications Business Partner, Technology & Data

Fitch Group • Chicago, IL

22h • Hybrid

About The Position

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. Fitch Group is currently seeking an Employee Communications Business Partner (ECBP) based out of our Chicago or New York office. Fitch Group is seeking an experienced Employee Communications Business Partner (ECBP) to lead communications for its Technology & Data (T&D) organization during a period of significant innovation, transformation, and growth. This role is designed for a strategic storyteller and data‑driven communications leader - someone who can translate complex technology, data, and AI initiatives into clear, compelling narratives that resonate with diverse audiences and drive real business and people outcomes. The ECBP will be a trusted advisor to senior Tech & Data leaders, responsible not only for executing communications, but for shaping narratives, surfacing proof points, and using insights and measurement to continuously sharpen impact. This role sits within the Employee Communications team in Human Resources and works in close partnership with Corporate Communications, Technology & Data leadership, and cross‑functional stakeholders.

Requirements

• Demonstrated success driving employee communications strategy and execution in complex, global, fast‑paced organizations.
• Exceptional storytelling capability, with a proven ability to turn complex technology, data, or transformation topics into compelling, audience‑relevant narratives.
• Strong editorial judgment — able to distinguish what is strategically meaningful versus “nice to know,” and shape content accordingly.
• A data‑driven mindset, with experience using metrics, insights, and user research to inform communications decisions.
• Confidence operating as both a strategic advisor and hands‑on storyteller, with gravitas and credibility at senior levels.
• Expertise across a range of communication channels, including written, visual, live, and digital formats.
• Ability to travel up to 25% of the time.

Nice To Haves

• Experience supporting technology, data, AI, or digital transformation organizations.
• Background in regulated or highly matrixed environments.
• Comfort shaping narratives with both internal and external audiences in mind, even when execution sits elsewhere.
• Experience using or designing AI‑enabled or automated communications workflows.

Responsibilities

• Develop and steward the end‑to‑end Tech & Data strategic narrative, translating technical and operational priorities into human, outcome‑focused stories that connect employee actions to Tech & Data and enterprise strategy.
• Shape clear, audience‑specific storylines for multiple audiences, including Tech & Data employees, all Fitch employees, leaders, managers, and external‑facing partners, ensuring relevance and clarity at every level.
• Act as a translator between technical teams and non‑technical audiences, producing jargon‑free communications focused on “what changed, why it matters, and what to do next.”
• Build and maintain a proactive Tech & Data proof‑point pipeline, identifying, shaping, and packaging stories that evidence progress against strategic priorities such as Data & AI, product innovation, modernization, security, and people initiatives.
• Partner closely with Technology, Data, AI, Security, and Product teams to surface real‑world outcomes (adoption, usage, confidence, and behavior change), not just activity updates.
• Elevate and amplify the strongest proof points enterprise‑wide, aligning with campaign moments, leadership communications, and firmwide storytelling opportunities.
• Lead strategy and execution for high‑impact Tech & Data campaigns and programs, including AI enablement, Modern Workplace adoption, security awareness, change initiatives, and major organizational milestones.
• Design campaign approaches that reflect audience‑centered design, modular content, and intentional sequencing to reduce noise and maximize relevance.
• Integrate listening‑cycle communications (pre‑survey engagement, participation drives, “you said, we did” updates) into broader communications plans.
• Own communications outcomes by designing and applying measurement frameworks that go beyond awareness to assess engagement, sentiment, adoption, and behavior change.
• Analyze data from intranet, Teams, email, events, and employee listening to diagnose what’s working, what’s not, and why, and translate insights into actionable recommendations.
• Deliver regular, insight‑led impact readouts to senior stakeholders, demonstrating how communications drive strategic and people outcomes.
• Apply a continuous test‑and‑learn mindset, optimizing channel mix, narrative framing, and engagement formats over time.
• Equip leaders with high‑quality communication packages for priority moments, including narratives, talking points, FAQs, and presentation storylines.
• Strengthen manager‑led communications through toolkits, discussion guides, and monthly cascade systems that enable meaningful two‑way dialogue.
• Help leaders act as visible communicators and culture carriers who reinforce strategy, enable change adoption, and foster connection and trust.
• Ensure alignment between internal Tech & Data narratives and external positioning, partnering with Corporate Communications to maintain consistency, credibility, and message discipline.
• Apply clear governance and prioritization principles, ensuring communications investment is focused on the highest‑impact “moments that matter.”
• Serve as a strategic advisor, guiding stakeholders on the right approach, timing, and level of support.

Benefits

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees