Director Emergency Services & Preparedness

Covenant Health • Nashua, NH

16h • Onsite

About The Position

The Nursing Director is a visible and values-driven leader who actively shapes a positive and high-performing culture. They foster a culture of trust, accountability, teamwork, and psychological safety, promoting open communication, interdisciplinary collaboration, and shared ownership of outcomes. The role supports staff engagement, recognition, professional growth, and retention, modeling professionalism, respect, and continuous improvement aligned with the hospital’s mission and values, and leading through change with transparency and consistency. The Director provides overall leadership for the Emergency Department, ensuring safe, efficient, and high-quality care delivery. They also provide strategic oversight of the hospital’s Emergency Management Program, ensuring continuous readiness and regulatory compliance, and direct oversight of the Stroke Program Coordinator.

Requirements

• 5–7 years of progressive leadership experience in emergency services and/or emergency management.
• Current New Hampshire RN license required.
• BSN required.
• BLS required.
• FEMA ICS 100, 200, 700, 800 required.
• Knowledge of CMS Emergency Preparedness requirements, DNV standards, FEMA ICS/HICS frameworks, and NH emergency preparedness regulations.

Nice To Haves

• Master’s degree in Nursing, Public Health, Homeland Security, or related field preferred (or equivalent experience).
• Or enrolled in a Master’s degree program within 1 year of hire.
• ACLS preferred and required within 3 months of hire.
• ICS 300/400 preferred.
• CPI training preferred (or obtained within 3 months).
• National nursing certification and professional organization membership preferred.
• Flexibility to support hospital response efforts during emergencies.

Responsibilities

• Provide direct oversight of the Emergency Department Nurse Manager, including staffing, daily operations, and resource allocation.
• Lead planning, organization, coordination, and evaluation of ED services using Evidence-Based nursing practice.
• Drive performance related to CMS ED throughput measures, NDNQI indicators, LWBS, patient experience, and quality outcomes.
• Ensure compliance with CMS, DNV, Joint Commission, NH Nurse Practice Act, and other regulatory and accreditation standards.
• Evaluate staffing models and skill mix based on patient acuity and volume.
• Support department productivity, charge capture, and responsible financial stewardship.
• Present departmental performance data, initiatives, and outcomes to executive leadership and governing bodies.
• Lead recruitment, onboarding, retention, and succession planning efforts.
• Ensure completion of annual performance reviews, career interviews, and mandatory education and compliance requirements.
• Promote shared governance and staff participation in unit-based and organizational committees.
• Provide direct oversight of the Emergency Management & Preparedness manager.
• Assess, update, and maintain the Emergency Management Plan (EMP).
• Ensure compliance with CMS Emergency Preparedness, DNV, OSHA, FEMA, and New Hampshire emergency preparedness requirements.
• Lead development and completion of After-Action Reports (AARs) and corrective action plans with clear timelines and accountability.
• Conduct post-event debriefings to identify lessons learned and improvement opportunities.
• Lead hospital-wide drills, exercises, and the annual Hazard Vulnerability Assessment (HVA).
• Train and advise leaders and staff on ICS/HICS principles and emergency response best practices.
• Evaluate emergency equipment and supply readiness, standardization, and availability.
• Maintain audit-readiness for regulatory and accreditation reviews.
• Strengthen integration with regional healthcare preparedness coalitions, emergency responders, and mutual aid partners.
• Serve as a trusted advisor to senior leadership on emergency preparedness strategy and emerging risks.
• Provide direct oversight of the Stroke Program Coordinator.
• Collaboration with Stroke Quality Manager.
• Support and ensure ongoing compliance with DNV Stroke Certification standards and help prepare for successful annual DNV Stroke Certification Surveys.
• Collaborate with the Stroke Medical Director and interdisciplinary teams to meet quality and performance metrics.
• Identify gaps, develop improvement initiatives, and ensure accountability across departments.
• Evaluate equipment, supplies, and workflows to support program success.

Benefits

• Healing and care for the whole person, in service to all in our communities.
• Compassion: We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
• Integrity: We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
• Collaboration: We work in partnership, dialogue and shared purpose to create healthy communities.
• Excellence: We deliver all services with the highest level of quality, while seeking creative innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director