Director Emergency Room

AHMC Healthcare•Monterey Park, CA

About The Position

The Emergency Room Director ensures the delivery of safe, high-quality patient care in the Emergency Room Department. The role carries 24-hour accountability for staffing and management of patient care, professional nursing services, and the acquisition, development, and use of human, material, and fiscal resources. The Director coordinates nursing staff schedules according to patient census and acuity and manages the unit’s clerical and administrative functions. The Director combines nursing expertise, critical thinking, and leadership and management skills to support quality care through an engaged and capable workforce. The role collaborates with Nurse Directors, hospital staff, and physicians to achieve organizational goals and maintains accountability to County, State, and Federal agencies and The Joint Commission for regulatory compliance and patient outcomes.

Requirements

Current California RN license.
Bachelor’s degree in Nursing or another healthcare-related field, or an equivalent combination of education and experience.
At least 5 years of RN experience, including 2 years in a charge nurse, supervisor, or management role involving clinical skills and managerial or leadership functions.
Current BCLS, ACLS (AHA), CPI/AB508, and NIHSS certifications.
Excellent written and oral communication skills.
Demonstrated capability to oversee care across all age groups: neonate/infant (birth–12 months), child/pediatric (1–12 years), adolescent (13–17 years), adult (18–64 years), and geriatric (65+).

Nice To Haves

Master’s degree in a healthcare-related field.
Certification in CEN or another BCEN specialty area.

Responsibilities

Make effective decisions that advance the organization’s vision and strategic goals.
Integrate departmental services with other hospital departments to support coordinated operations.
Communicate effectively in writing and verbally, using active listening and engagement.
Support staff through regular monthly department meetings (10 per year).
Guide teams through organizational change and address resistance constructively.
Use team-building, conflict mediation, problem-resolution, and negotiation skills.
Model organizational values and maintain a positive professional image.
Ensure 24-hour nursing services are provided in compliance with regulatory requirements.
Schedule and staff the department around patient volume and acuity.
Develop, implement, and annually review policies and procedures supporting department services.
Assist with direct patient care as needed to ensure high-quality, cost-effective care.
Collaborate with medical and nursing staff to support timely admissions and discharges.
Ensure clinical documentation and departmental operations meet regulatory standards.
Communicate problems and issues to the Chief Nursing Officer, recommend solutions, and request assistance as appropriate.
Interview, select, orient, and train qualified clinical and support staff.
Supervise, delegate, and assign work to achieve unit goals.
Mentor and coach staff, including Charge Nurses and future leaders.
Conduct timely performance evaluations and provide ongoing constructive feedback.
Ensure staff complete required orientation, ethics updates, and mandatory training on schedule.
Coach, counsel, and discipline employees as appropriate.
Use financial data for strategic and operational decisions.
Manage operations within established SWB/PAPD and supply budgets.
Monitor eTIME records for accuracy and timeliness.
Identify cost-control strategies and revenue-generation opportunities while maintaining care standards.
Develop, implement, and maintain departmental Performance Improvement and quality-control plans.
Establish systems to measure and improve customer-service scores to meet or exceed hospital benchmarks.
Administer policies concerning safety, environmental health, ergonomics, and risk management.
Reduce workers’ compensation through timely education and incident investigations.
Develop systems to assess and monitor customer service in the department.
Maintain unit, hospital, and PSMS survey scores at or above hospital benchmarks.
Recommend priorities and thresholds to the Quality Council.
Manage processes to assess, measure, evaluate, and implement improvements.
Submit required reports to the Quality Improvement Director by specified deadlines.
Perform other duties as assigned.