Director, Emergency Medical Services

UPMC•Jamestown, NY

About The Position

UPMC is seeking a dynamic and mission-driven Director, Emergency Medical Services to lead a high-impact EMS organization serving our communities with excellence and compassion. This full-time leadership role primarily works Monday–Friday, with flexibility to round on weekends to ensure strong leader visibility and engagement. The Director drives culture, performance, and strategic growth in alignment with UPMC values and system-wide goals. This position partners closely with Emergency Department teams, volunteer and paid EMS providers, and county and regional EMS councils, while traveling between Dunkirk and Jamestown with occasional travel to Pittsburgh or Erie. Ideal candidates bring EMS leadership experience, RN and/or Paramedic credentials, and MBA, and a passion for advancing prehospital care. UPMC offers a comprehensive Total Rewards benefits package and the opportunity to lead meaningful change with our EMS team. In this role, there is opportunity to - Provide strategic and operational leadership for all EMS agency functions. Drive organizational culture, performance goals, and alignment with UPMC values. Oversee financial performance, including budgets, physician billing, and vendor contracts. Report operational, financial, and strategic outcomes to the Board and UPMC leadership. Lead quality improvement, compliance, and regulatory readiness initiatives. Supervise and support leadership teams, staffing models, and resource allocation. Coordinate emergency response and unified command during mass casualty incidents. Partner with Emergency Department leaders and regional EMS stakeholders. Collaborate with local governments and councils to meet community EMS needs. Represent the agency in EMS forums, committees, and professional organizations. Direct community outreach and stakeholder engagement efforts. Manage labor relations and collective bargaining activities, as applicable.

Requirements

Bachelor degree preferred and 5 years progressive management experience
Exceptional interpersonal skills necessary to effectively communicate with patients, family members, and employees at all levels in the organization, vendors, and community leaders
Proven leadership skills required to include planning, analyzing, decision making, human resources and financial management
Highly effective oral and written presentation skills
If practicing in Pennsylvania: Pennsylvania Paramedic license or Pennsylvania Prehospital Registered Nurse (PHRN). If practicing in New York: New York Paramedic license or New York Registered Nurse with NY Paramedic or Registered Nurse
Valid Paramedic certification/license required/obtained for respective state within 6 months
If Registered Nurse--valid state license required and CFRN certification required within one year
In Pennsylvania, PA license and PADOH PHRN certification required to be obtained within 6 months of hire/transfer
Driver's License
Cardio Pulmonary Resuscitation
Advanced Cardiac Life Support
Pediatric Adv Life Support
Neonatal Resuscitation Program (within 90 days of hire)
NIMS 100 (within 90 days of hire) preferred
NIMS 200 (within 90 days of hire) preferred
NIMS 700 (within 90 days of hire) preferred
NIMS 800 (within 90 days of hire) preferred
NIH Stroke Scale Certification (within 90 days of hire)
Trauma Nursing Core Course OR Intl Trauma Life Support OR Adv Trauma Life Support OR Prehospital Trauma Life Support (within 90 days of hire)
New York Mandated Reporter: due within 90 days of hire or transfer - unless this position is filled by an RN
New York SCR Application: due within first week of hire
Advanced Cardiac Life Support (ACLS)
Basic Life Support (BLS)
Driver's License
Pediatric Advanced Life Support (PALS)
NY Mandated Reporter Training
NYS Staff Exclusion List (NYSEL)
NYS Statewide Central Register of Child Abuse (NYSCR)

Nice To Haves

EMS experience
Certification in pertinent specialty areas
National Registry certification preferred
If Registered Nurse or Paramedic, Certified Medical Transport Executive (CMTE) preferred
May be required to obtain additional state license or certification as determined by operational needs.
Emergency Service Vehicle Operator preferred

Responsibilities

Provide strategic and operational leadership for all EMS agency functions.
Drive organizational culture, performance goals, and alignment with UPMC values.
Oversee financial performance, including budgets, physician billing, and vendor contracts.
Report operational, financial, and strategic outcomes to the Board and UPMC leadership.
Lead quality improvement, compliance, and regulatory readiness initiatives.
Supervise and support leadership teams, staffing models, and resource allocation.
Coordinate emergency response and unified command during mass casualty incidents.
Partner with Emergency Department leaders and regional EMS stakeholders.
Collaborate with local governments and councils to meet community EMS needs.
Represent the agency in EMS forums, committees, and professional organizations.
Direct community outreach and stakeholder engagement efforts.
Manage labor relations and collective bargaining activities, as applicable.