Director, Emergency Care Services

Wickenburg Community Hospital•Surprise, AZ

1d•Onsite

About The Position

Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona. WCH is a 8-bed Emergency Department, 19-bed Acute department and many ancillary services. We also have 3 Primary Care Clinics. Here at WCH, we strive to maintain the highest standards of professionalism and care. Join us today and let us be part of your success story. Wickenburg Community Hospital is a non-profit organization and qualifies for the Public Service Loan Forgiveness (PSLF) program. The Director of Emergency Care Services is responsible for the daily operations of the Emergency Department, QWickCare Urgent Care, Cardiovascular Department-Procedure RN, and Emergency Preparedness ensuring safe patient care is provided in a timely manner and ensuring all standards of care are met. This position is also responsible for oversight of the Base Hospital Program and the Level IV Trauma Program.

Requirements

A.D.N., BSN preferred from an accredited school of nursing
Current AZ RN license, unencumbered
Current BLS, ACLS, PALS and TNCC required
Minimum 5 years nursing experience in ED with at least 2 years in a managerial position preferred
Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills and time management skills
Must demonstrate ability to work effectively with other members of the healthcare team
Must be able to work flexible hours, may include covering open shifts.

Nice To Haves

MSN
CEN certification desirable
Rural healthcare experience

Responsibilities

Responsible for oversight of staff schedules for the ED, QWickCare Urgent Care, Trauma Manager, Cardiovascular- Procedure RN, and Emergency Preparedness.
Responsible for selection, orientation, on-boarding, retention, performance evaluation, termination of department employees.
Demonstrates leadership through setting and communicating expectations, coaching, performance evaluations, corrective actions, and development opportunities to create a culture of caring and learning.
Serves as oversight for the Trauma Nurse Coordinator.
Evaluates, collaborates with, and provides feedback to EMS on patients transported to the ED.
Provides oversight and management of the base hospital program ensuring compliance with all regulatory requirements.
Coordinates trauma care management including planning and implementing clinical protocols/practice management guidelines monitoring care of trauma patients and serving as a resource for clinical practice.
Assists staff in problem-solving relating to the care of trauma patients.
Participates in appropriate committees relating to trauma care and performance improvement, including attending Trauma Program Manager and AZ Trauma Association meetings. Actively participates in the Level IV Trauma Program Managers Group representing WCH.
Responds to all trauma team activations when in-house and as requested at other times.
Reviews all trauma/transfer records and reports data to appropriate agencies.
Reviews/updates policies and procedures annually at minimum for ED, QWickCare, Trauma, and Emergency Preparedness.
Supports active participation in regional EMS programs.
Promotes and participates in promotional activities for the services of the Wickenburg Community Hospital ED, QWickCare and Emergency Preparedness.
Optimizes patient throughput.
Develops leadership skills among staff including communication, decision-making problem-solving/critical thinking, and employee engagement.
Leads the development of staff and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development.
Facilitates departmental meetings for ED, QWiCKCare and Emergency Preparedness.
Monitor’s patient care for quality, safety, and effectiveness of care. Reviews and responds to safety, quality of care, and patient experience occurrences timely.
Develops and implements process improvement initiatives through the evaluation of KPIs for departments.
Assists in the development of the operational and capital budget, provides daily operational resource management including staff, supplies, and equipment, and ensures optimal productivity for the ED and QWickCare departments and Emergency Preparedness.
Promotes and facilitates Patient Experience initiatives for departments, QWickcare, and WCH.
Collaborates with physicians and advanced practice practitioners to facilitate and promote exceptional care and customer service standards.
Review’s customer satisfaction surveys develops and implements improvement plans based on customer feedback.
Oversee the Emergency Preparedness process.
Collaborate with Emergency Preparedness leads to create and hold mock drills.
Navigate chaotic environments, often in temporary facilities and with limited technology and supplies.
Review, collaborate, create, and update processes and policies.
Hold meetings and maintain meeting minutes.
Coordinate activities with outside agencies and volunteers, ie AZCHER.
Collaborate, evaluate, and provide guidance on Departments creating Emergency Preparedness plans.
Collaborate and create organizational Emergency Preparedness education.
Collaborate and create the Hazard Vulnerability Assessment.
Actively oversees reviews of ED and QWickCare clinical records for documentation and provides timely feedback to staff.
Provides clinical support as needed and serves as resource to department staff.
Effectively communicates with all members of the healthcare team. Acts as a change champion facilitating integration of concepts into daily practice.
Establishes and promotes a collaborative relationship with physicians and other members of the healthcare team.
Participates in committee and leadership meetings as appropriate