Director, E&S General Liability Claims

AmTrust Financial Services, Inc.•,

1d•$125,000 - $155,000•Remote

About The Position

AmTrust Financial Services, a fast-growing commercial insurance company, is currently seeking a Director, Claims in E&S General Liability. The successful candidate will manage a team of claims professionals handling Excess and Surplus Lines (E&S) General Liability claims, including coaching and technical development of their direct reports on coverage, liability investigation, evaluation of damages, settlement strategy and litigation management. These claims arise in various jurisdictions throughout the country and, as such, experience in multiple states is required. This position can be located in one of our claims offices, with the possibility of working remotely.

Requirements

Minimum of three (3) years of team leadership experience preferred.
Minimum of five (5) years of E&S General Liability claims experience, including bodily injury claims of moderate to high complexity/severity.
Minimum of 10 years of Commercial Liability claims experience.
Bachelor’s degree or equivalent work experience.
Multi-jurisdictional expertise.
Valid claims adjuster’s license in appropriate jurisdictions or ability to obtain such.
Thorough understanding of tort and contract laws, principles of coverage, and liability insurance in general.
Strong contractual analysis skills to include the analysis of insurance contracts for coverage determinations and other contracts for risk transfer obligations/opportunities.
Skillful negotiator.
Ability to manage a diverse group of claims professionals located in multiple offices.
Ability to mentor, train, and be a leader within the organization.
Ability to plan, organize, delegate, and develop direct reports.
Ability to synthesize and draw conclusions from large amounts of data; translates the data into actions and results.
Demonstrates drive and ambition to achieve goals and outstanding results.
Possesses emotional intelligence and self-awareness.
Embraces change; invites feedback related to performance and deals constructively with criticism.

Responsibilities

Owns the development and performance of a E&S General Liability claims team, ensuring the quality, accuracy, and timely resolution of commercial liability claims of moderate complexity and/or severity.
Assigns new claims to team members based on complexity and skill set of staff.
Oversees the handling of all aspects of the claims assigned to the team including investigation, communication, documentation, reserving, litigation management, evaluation, negotiation and settlement.
Ensures that all customers receive quality service and advocates claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders’ expectations.
Completes regular manager reviews of claims to ensure work meets or exceeds standards and that claims handling is consistent with applicable policies, procedures and department guidelines.
Regularly participates in claims roundtable discussions focusing on claims issues surrounding coverage, liability and assessment of damages.
Manages personnel administration including employee evaluations and performance.
Creates an environment that ensures transparency, accountability, training, and development.
Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
Other tasks as assigned by AVP/VP.