Director- Drayage & Intermodal

ITS Logistics, LLC•Fort Worth, TX

About The Position

The Director of Drayage & Intermodal plays a critical leadership role within the Brokerage Division, driving the growth and long-term success of ITS’s Drayage strategy. This position is responsible for expanding our Drayage Brokerage footprint, cultivating new customer relationships, and strengthening existing partnerships. As a strategic leader, the Director will shape the vision and roadmap of the Drayage Division, partnering closely with IT to implement efficiencies, introduce new processes, and ensure adoption of the latest technology across the team. While not directly managing day-to-day operations, the Director will guide overall Drayage Brokerage performance, ensuring alignment with company goals and long-term growth objectives.

Requirements

The ideal candidate combines proven sales success with deep knowledge of port/rail drayage, customer requirements, and the competitive landscape of Drayage.
Accustomed to working in a very fast paced environment and will be flexible in nature.
Bachelor’s degree in business administration, Supply Chain or related field preferred.
Minimum 5-year leadership experience in logistics, transportation, supply chain or related field, in a high-growth environment.
Excellent written and verbal communication skills.
Service-oriented attitude.
Ability to prioritize when faced with multiple projects with competing deadlines.
Strong work ethic.

Responsibilities

Foster a thriving team culture, upholding values and expectations to lead the Drayage division.
Own revenue and margin goals; track pipeline, forecasts, and performance.
Oversee pricing, service execution, and capacity planning to support growth.
Align division strategy with company objectives and market trends.
Establish and monitor KPIs for division performance.
Drive sales growth by prospecting, closing, and expanding drayage accounts (importers, exporters, freight forwarders, BCOs).
Build and maintain executive-level customer relationships, act as account lead for key clients.
Lead customer onboarding, contract negotiations (RFPs, rate agreements), and billing audits to ensure accurate reporting and billing.
Translate customer needs into operational solutions; oversee teams to ensure service quality.
Deliver tailored presentations, proposals, and pricing; align on Scope of Work requirements with the customer.
Partner with IT to enhance customer-facing technology and visibility tools.
Determine ROI to submit business proposals for automation through a process improvement context.
Resolve issues promptly and effectively.
Provide cross-training and staffing coverage.
Maintain departmental checklists for accountability.