Manager (TransGas), Portfolio Planning

natgridProd • Lowell, MA

1d • Onsite

About The Position

National Grid is hiring a Director, Dispatch Operations for Transgas Inc. in Lowell, MA. Every day, we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful, we must anticipate our customers' needs, reduce the cost of energy delivery today, and pioneer the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Requirements

• Bachelor’s degree preferred, or operational leadership experience of 10 or more years is required.
• 10+ years of progressive leadership experience in dispatch, transportation, logistics, or operations is required.
• Proven experience overseeing dispatch operations and supporting facilities or terminal operations is required.
• Demonstrated success managing supervisors in a unionized environment.
• Strong working knowledge of dispatch systems, facilities and security systems, emergency and incident management tools, training platforms (e.g., JJ Keller, Smith System), labor relations, mediation, arbitration, and contract administration, and operational and reporting systems.
• Strong working knowledge of DOT, FMCSA, PHMSA, OSHA, and hazardous materials regulations.
• Solid understanding of facilities operations, including safety inspections, maintenance coordination, and operational security.
• Experience leveraging dispatch, GPS, and operational reporting systems to drive performance.
• Execution-focused operational leader with strong accountability and follow-through.
• Ability to manage multiple operational domains simultaneously (dispatch, facilities, workforce).
• Strong analytical, organizational, and problem-solving skills.
• Effective communicator with union workforce, supervisors, and executive leadership.
• Proficient in Microsoft Excel, Word, and Outlook.

Responsibilities

• Lead daily dispatch and facilities operations to ensure safe, reliable, and cost‑effective service delivery.
• Execute operational strategies and standards aligned with Operations leadership direction.
• Oversee driver scheduling, utilization, and deployment in compliance with labor agreements.
• Monitor and improve key performance indicators, including service reliability, safety, utilization, and cost control.
• Manage day‑to‑day labor issues, including escalation, discipline, arbitration, and mediation processes.
• Direct dispatch and facilities leadership staff, ensuring consistent performance management, training, and accountability.
• Ensure operational compliance with all applicable DOT, FMCSA, PHMSA, OSHA, and hazardous materials regulations.
• Oversee facilities readiness, maintenance, security, and emergency response capabilities.
• Develop, implement, and maintain dispatch and facilities standards, SOPs, policies, and documentation.
• Partner with Fleet, Safety, and Operations leadership on asset management, incident investigations, and corrective actions.
• Lead labor relations strategy, contract negotiations, and workforce planning.
• Serve as the primary liaison across Dispatch, Facilities, Fleet, Safety, and Operations functions.

Benefits

• This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Director