Director, Direct Express Business Controls

Fiserv•Alpharetta, GA

2d•Remote

About The Position

As a successful Director, Direct Express Business Controls, you will lead first-line control activities for the Direct Express program across card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management. You will partner with business owners, risk stakeholders and control teams to identify, test, monitor and remediate controls that support operational integrity and program requirements.

Requirements

10+ years of experience in business controls, audit, risk management, compliance or a related control function.
8+ years of experience performing risk and control assessments, including risk and control self-assessments, control testing and/or development of risk and control matrices.
8+ years of experience documenting control test procedures, evaluating evidence, identifying control gaps and communicating remediation requirements to stakeholders.
Experience with payment processing concepts, including Automated Clearing House file transmissions, settlement flows and transaction processing controls.
Experience applying internal control frameworks, including Committee of Sponsoring Organizations internal control framework, Sarbanes-Oxley Act controls or similar control standards.
Ability to complete additional security review requirements necessary to support the Direct Express program and provide evidence of U.S. citizenship or lawful non-permanent resident status.
Bachelor’s degree or higher in accounting, finance, risk management, a related field or equivalent combination of education, related experience.

Nice To Haves

Experience supporting financial services or financial technology programs.
Experience with government benefit programs or large-scale financial migrations.
Familiarity with regulatory requirements related to payment operations, customer support, disputes, fraud management or financial services controls.
Certified Internal Auditor, Certified Public Accountant and/or Certified Information Systems Auditor credential(s.)

Responsibilities

Identify risks and controls across Direct Express program processes, including card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management.
Conduct periodic control monitoring and testing for assigned areas using documented procedures, evidence standards and assessment criteria.
Review control testing performed by other team members, provide feedback on documentation quality and escalate concerns related to control design or operating effectiveness testing timing and results.
Support issue management activities by helping business owners complete root cause analyses, define remediation actions and confirm sufficient remediation activities have been implemented.
Track control testing progress, issue remediation status and stakeholder action items to support timely completion of program deliverables.
Communicate risks, control observations and remediation progress to business owners and risk stakeholders through clear written summaries and live discussions.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.