Director, Digital Transformation (Hospitality)

San Manuel • Highland, CA

1d • Hybrid

About The Position

The Director, Digital Transformation serves as the business leader accountable for driving the operationalization of technology investments across Hotel Operations and Hospitality Asset Management. Reporting to the Vice President of Operations and Hospitality Asset Management, the role partners closely with Information Technology, business stakeholders, and strategic technology vendors to ensure technology solutions are effectively implemented, adopted, governed, and optimized to achieve desired business outcomes.

The Director leads the planning, prioritization, and execution of a portfolio of technology-enabled business initiatives, ensuring alignment between operational objectives, technology capabilities, and enterprise strategy. Through strong leadership, stakeholder engagement, vendor management, and change enablement, the role drives the successful integration of technology into business processes, improves operational performance, and fosters a culture of continuous innovation and digital adoption.

This position requires an individual who can effectively bridge business and technology disciplines, translating strategic goals into executable plans that deliver measurable operational efficiencies, enhanced service delivery, and sustained organizational growth.

Requirements

• Bachelor’s degree in Business Administration, Information Systems Management, Hospitality Management, or a related field required
• Minimum ten (10) years of leadership experience in digital transformation, business technology enablement, technology implementation, or operational improvement required.
• Minimum seven (7) years of supervisory experience required.
• Proven experience leading enterprise technology initiatives and partnering with business leaders, IT teams, and technology vendors.
• Strong background in project/program management, change management, stakeholder engagement, and vendor management.
• Experience with enterprise platforms such as CRM, loyalty, marketing, analytics, revenue management, Casino Management Systems or Property Management Systems.
• Knowledge of digital transformation, business process improvement, and enterprise technologies.
• Strong skills in strategic planning, project leadership, stakeholder engagement, change management, and vendor management.
• Ability to translate technology solutions into business operations that deliver measurable results.
• Ability to lead cross-functional initiatives and build partnerships across business, IT, and external vendors.
• Strong analytical, communication, problem-solving, and decision-making abilities.
• Ability to drive technology adoption, operational efficiency, and continuous improvement.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Valid driver's license and vehicle insurance with minimum liability limits is required.

Nice To Haves

• Hospitality, gaming, resort, or multi-property operations experience preferred.

Responsibilities

• Leads the business operationalization of enterprise technology initiatives that modernize operational processes, enhances guest experiences, and improves organizational performance across the hospitality portfolio.
• Partners with Information Technology and technology vendors to identify, evaluate, and prioritize technology investments that deliver measurable business value.
• Identifies opportunities to leverage technology to drive cross-property revenue optimization and operational efficiency.
• Expands guest engagement, loyalty, and ecosystem capabilities.
• Improves data-driven decision-making and business intelligence.
• Establishes governance processes to prioritize, sequence, and monitor technology initiatives across the portfolio.
• Ensures all technology investments are aligned to business objectives, adoption targets, operational outcomes, and ROI expectations.
• Leads the end-to-end delivery of business-led technology initiatives, ensuring solutions are successfully implemented and embedded within operational processes.
• Partners with Information Technology teams and vendors to define scope, timelines, budgets, resource requirements, success metrics, and delivery milestones.
• Oversees project execution, risk management, issue resolution, and stakeholder communications to ensure successful outcomes.
• Drives operational readiness activities, ensuring people, processes, training, and support models are in place prior to solution deployment.
• Ensures initiatives are delivered on time, within budget, and achieve intended business outcomes.
• Serves as the business owner and primary stakeholder for strategic technology platforms supporting hotel operations, guest engagement, loyalty, marketing, revenue management, and asset management functions.
• Acts as the key liaison between business stakeholders, Information Technology, and external technology partners to ensure alignment of business requirements and technical capabilities.
• Evaluates vendor performance, service delivery, contract outcomes, and strategic alignment to maximize value from technology partnerships.
• Validates that technology solutions meet business requirements, user experience expectations, adoption objectives, and financial performance targets.
• Develops and executes organizational change management strategies that drive user adoption, operational readiness, and long-term sustainability of technology investments.
• Champions technology adoption by communicating business value, implementation progress, and expected outcomes to executives and operational leaders.
• Fosters collaboration across Operations, Marketing, Revenue Management, Finance, Information Technology, and external technology partners.
• Performs other duties as assigned to support departmental objectives, operational excellence, and the successful adoption and optimization of technology-enabled business capabilities.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Make hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Director