Director, Digital / Technical Product Manager – Investment Services Company (ISCO) Digital and Design Team

USAA•Tampa, FL

1d•Hybrid

About The Position

USAA is seeking a Director, Digital / Technical Product Manager to join the ISCO Digital and Design Team. This is a critical role within the USAA Investments advisory business, responsible for owning and developing the Investments Servicing value-stream. The Director will set the vision for a cross-functional team, act as the voice of the customer, and oversee work prioritization and execution for the servicing value-stream. This role involves managing the day-to-day operations of a cross-functional team, partnering with IT leads, Development Product Owners, and team members to research, design, develop, test, and manage best-in-class member and advisor experiences for investment services. The Director is responsible for managing investment servicing business requirements, ensuring adherence to regulatory requirements, Digital and Design Governance standards, and internal process needs for both Members and Advisors. Collaboration across the ISCO value-stream is essential for a smooth end-to-end member experience. This role also serves as the primary touchpoint for alignment with USAA Association Digital teams for all digital scopes related to Investment Servicing. The Director leads teams of Digital or Technology Product Managers responsible for the strategy, ideation, definition, development, and performance of digital and technology products and their experiences. This role oversees highly complex or strategic initiatives, collaborates with Business and Technology stakeholders, and focuses on the operational effectiveness, goals, and performance of the team and their products, ensuring strategic alignment within a product portfolio. The role requires a flexible work environment with 4 days in the office per week and is based in San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Plano, TX. or Tampa, FL.

Requirements

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of relevant experience without bachelor’s degree)
8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
3 years of direct team lead or leading matrixed or cross-functional teams.
Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
Solid business acumen combined with strong technical and customer experience foundations.
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.
Demonstrated people management skills.

Nice To Haves

US military experience through military service or a military spouse/domestic partner
Digital experience and operations/product/advisory experiences, specifically in Investments experience development.
Hands-on experience in development of digital investment-servicing solutions, including AI applications.
Knowledge about developing industry trends in the Investment/brokerage business.
Areas of expertise to include front-to-back journey-mapping, product-ownership for digital execution, business requirements mapping and execution in partnership with IT, process understanding, UX development for members and advisors, customer/member research, member-experience/MSAT/Digital MSAT management, cross-functional collaboration.
Prior experience managing people in the digital domain.

Responsibilities

Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.
Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.
Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or ''''vertical'''' market.
Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
Applies product management expertise in state-of-the-art digital and technology domains.
Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.