Director, Digital/Technical Product Management

USAA•San Antonio, TX

12h•Hybrid

About The Position

USAA is seeking a Director of Digital/Technical Product Management to lead teams responsible for the strategy, ideation, definition, development, and performance of digital and technology products and their experiences. This role oversees highly complex or strategic initiatives, collaborates with stakeholders to tackle challenging problems, and maintains situational awareness of the market to maximize the product portfolio. The Director will focus on the operational effectiveness, goals, and performance of their team and products, ensuring strategic alignment. Specifically, this role will oversee the delivery of platform modernization for Operational Communications Enablement and serve as the bridge between strategy and execution. The position is based in San Antonio, TX, and requires an individual to be in the office 4 days per week. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
3 years of direct team lead or leading matrixed or cross-functional teams.
Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
Solid business acumen combined with strong technical and customer experience foundations.
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.
Demonstrated people management skills.

Nice To Haves

Proven experience owning and optimizing a portfolio of digital and technology products, including investment prioritization, roadmap strategy, and delivery of measurable outcomes.
Customer focused and experience influencing executive-level stakeholders and driving alignment across business, technology, data, risk, and operations organizations
Strong understanding of modern product operating models, Agile product management practices, and data-driven decision making, with a track record of translating strategy into scalable execution.
Experience leveraging emerging technologies, including AI, automation, and advanced analytics, to enhance member experiences and drive business value.
Prior experience with Customer Communications Management (CCM) and communications delivery

Responsibilities

Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.
Manages day-to-day activities of the Digital or Technology product management team and actively manages resources to ensure optimal efficiency and effective delivery.
Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or ''vertical'' market.
Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
Applies product management expertise in state-of-the-art digital and technology domains.
Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.
Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.