Director Digital Strategic Planning

Kitsap Credit Union • Bremerton, WA

11h • $135,000 - $172,000 • Hybrid

About The Position

Kitsap Credit Union is in search of a Director of Digital Strategic Planning. As the Digital Strategic Planning Director, you will be at the forefront of shaping and executing our digital vision. Your role involves strategic thinking, collaboration with cross-functional teams, and a deep understanding of digital trends and technologies. You will partner with the Chief Digital Officer in the development and execution of comprehensive digital strategies, aligning them with our overall business goals, and driving innovation across the organization.

Requirements

• Bachelor's degree or equivalent work experience.
• Proven experience in strategic planning, with a focus on digital strategy and innovation.
• In-depth knowledge of digital technologies, market trends, and industry best practices.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, with the ability to convey complex digital strategies to a diverse set of stakeholders.
• Proven experience in vendor management.
• Excellent organizational skills and attention to detail.
• Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
• Understand, model, and represent KCU’s core values.

Nice To Haves

• Prior experience with strategic planning, in a financial services environment, preferred.
• Prior experience bringing digital financial products to market, preferred.

Responsibilities

• Digital Strategy Development: Work with the Chief Digital Officer in the creation of a robust and forward-looking digital strategy that aligns with the organization's broader business objectives.
• Strategic Planning: Collaborate closely with executive leadership and key stakeholders across KCU to define digital goals and outcomes. Develop and deliver actionable strategic plans to achieve and measure these goals and outcomes.
• Member/Colleague Experience: Take a member/colleague experience perspective in the development and delivery of digital solutions and capability – with a strong focus on driving improvement in both internal employee satisfaction and external satisfaction – in both direct and indirect channels (e.g. Net Promoter Score).
• Cross-Functional Collaboration: Work collaboratively with various departments, including marketing, technology, operations, risk and finance, to ensure seamless integration and alignment of digital initiatives.
• Market Analysis: Conduct thorough market research and analysis of digital trends, competitor strategies, and emerging technologies to inform and refine the organization's digital strategy.
• Performance Measurement: Establish key performance indicators (KPIs) and metrics to measure the success of digital initiatives. Implement a robust system for tracking and reporting on the performance of digital projects.
• Implementation Oversight: Work with cross-functional team members to ensure the successful implementation of key initiatives within the digital strategy.
• Budget Oversight: Collaborate with finance and relevant departments (e.g. Strategic Program Office, IT) to develop and manage budgets for digital initiatives. Ensure efficient allocation of resources to achieve strategic goals.
• Team Leadership: Build a culture for a cross-functional, high-performing digital team. Provide mentorship, guidance, and support for the professional development opportunities for team members.

Benefits

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

What This Job Offers

• Job Type: Full-time
• Career Level: Director