Director Digital Product - Remote - Eden Prairie, MN preferred

UnitedHealth Group•Eden Prairie, MN

1d•$134,600 - $230,800•Remote

About The Position

UnitedHealthcare is transforming the consumer experience for finding and comparing care by evolving Find & Compare Care into a seamless, intelligent, and search-driven care navigation platform. This effort goes beyond traditional provider search to incorporate advanced search capabilities, decision support, and emerging agentic experiences that help members confidently find, evaluate, and access care. As Director, Digital Product, Find & Compare Care, you will lead the digital product portfolio for UnitedHealthcare’s Find & Compare Care, ensuring it aligns with our enterprise strategy and delivers exceptional value to our members. This role offers a unique opportunity to help shape the future of our digital offerings, innovate in a fast-paced environment, and drive business growth. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

8+ years of experience in digital product management, with 3+ years in a leadership or managerial role
Experience with search systems, relevance optimization, or recommendation platforms
Experience working in a fast-paced, dynamic, and highly matrixed environment
Deep understanding of agile methodologies and experience leading agile product teams
Proven track record of successfully launching and managing complex, end-to-end digital products or services
Demonstrated solid strategic thinking and analytical skills, with the ability to translate market insights into actionable product plans
Demonstrated excellent leadership skills, with the ability to inspire, motivate, and empower team members
Demonstrated solid communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels

Nice To Haves

Experience in healthcare or other regulated industries
Experience with AI/ML-driven search, NLP, or conversational systems
Experience contributing to large-scale digital or platform transformations
Familiarity with modern search technologies (ranking, indexing, retrieval systems)

Responsibilities

Contribute to and communicate the strategic vision for our find care digital product portfolio, aligning it with overall business goals while anticipating rapid shifts in how consumers discover and evaluate healthcare options.
Develop and maintain a comprehensive product roadmap, prioritizing features and enhancements based on customer needs and business objectives. Oversee the end-to-end product development process from concept to launch and optimization.
Help shape the future of care discovery by executing a multi-year strategy for provider search, recommendation, and care navigation. Continually adapt the product to the ever-changing ways users search for care, guiding the transition from traditional keyword searches to intent-driven and conversational paradigms.
Partner with data science, engineering, and AI teams to safely integrate Artificial Intelligence, Large Language Models (LLMs), and machine learning into the find care journey. Utilize these technologies to optimize retrieval, ranking, and dynamic personalization to meet evolving consumer expectations.
Collaborate closely with design, engineering, marketing, sales, and enterprise strategy teams to ensure successful delivery of product initiatives and alignment on the end-to-end journey.
Champion user-centered design principles to ensure our digital products provide intuitive, engaging, and transparent user experiences. Leverage AI-driven insights to proactively anticipate user needs, personalize the care journey, and build member trust.
Define and track key performance indicators (KPIs) to measure product success, iterating based on data-driven insights to refine performance, search-to-care conversion, and the accuracy of AI-assisted recommendations.
Lead and mentor a team of product managers, providing guidance, feedback, and professional development opportunities to foster their growth and excellence in building next-generation digital experiences.