Director-Digital Product Mgmt
About The Position
The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty & Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives. Within EDX, our Emerging Digital Financial Experiences team manages consumer facing experiences for many of company’s growing products. We have experience responsibility for the Consumer and Business Deposit digital experiences, Send & Split, and Native Acquisition. The Director, Digital Product Owner, based in New York, will be responsible for leading the strategy, innovation, and execution of the end-to-end prospect and shopping experience within the mobile app. This role focuses on transforming how customers discover, evaluate, and select financial products—driving step-change improvements in conversion, engagement, and customer trust. The role will also involve direct people leadership, with responsibility for a team of four direct reports. They will work in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses. The role will involve a deep partnership with engineering, design, and analytics functions – leveraging systems thinking to create world class digital experiences and scalable frameworks. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital assets for enterprise growth.
Requirements
- Experience leading the strategy, innovation, and execution of digital product experiences.
- Experience in transforming customer discovery, evaluation, and selection processes.
- Experience in driving improvements in conversion, engagement, and customer trust.
- Experience in direct people leadership.
- Experience partnering with engineering, design, and analytics functions.
- Experience leveraging systems thinking to create digital experiences and scalable frameworks.
Responsibilities
- Leading the strategy, innovation, and execution of the end-to-end prospect and shopping experience within the mobile app.
- Transforming how customers discover, evaluate, and select financial products—driving step-change improvements in conversion, engagement, and customer trust.
- Direct people leadership, with responsibility for a team of four direct reports.
- Working in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses.
- Deep partnership with engineering, design, and analytics functions – leveraging systems thinking to create world class digital experiences and scalable frameworks.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
