Director-Digital Product Management

American Express•Phoenix, AZ

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Enterprise Cloud team is looking for innovators to help us build world-class Cloud Products and Platforms focused on rich developer experience powered by integrated infrastructure-as-code capabilities. The Director – Cloud Product Management will be part of the Enterprise Cloud Organization, responsible for Cloud Experience, Multi-Cloud capabilities, Private Cloud product functions. This role will help in making user journeys on Amex's Multi Cloud Platform seamless, frictionless, secure, scalable and stable. A successful candidate will thrive in a dynamic fast paced environment with complex challenges and evolving Cloud technology innovations.

Requirements

10+ years of experience in Technical Product Management with focus on Cloud Platforms, Foundational technologies
BS in Computer Science or product management or equivalent; User Experience is a plus
Experience building enterprise scale technical product requirements, OKRs and delivery for Public and Private cloud services.
Technical experience in AWS, GCP services and/or Cloud native (CNCF) based technologies, and observability tools across multiple clouds.
Understanding of application development ecosystem across several languages (Java, .NET, Go, Python, etc.) and ability to drive the developer requirements across cloud product services.
Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services
Distill a complex set of requirements into defined deliverables.
Explain complex concepts in a way that enables the team to understand what they are doing and why.
Ability to think strategically and execute tactically.
Strong communicator with results-driven attitude
Experience with agile methodology to drive software development and delivery.
Competent in using GenAI and data-driven processes/tools for decision making.

Responsibilities

Drive Cloud Experience, Multi-Cloud capabilities product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.
Engage in user research, understanding industry trends and competitive landscape to define Cloud Developer Experience, and broader Cloud Services product capabilities.
Establish the Go to Market strategy for relevant Cloud products and builds strategic approach for the management and monitoring of product KPIs.
Responsible for defining and managing OKRs, prioritization of features and capabilities.
Lead multiple product managers responsible for various cloud products. Accountable for accurate and timely identification of risks, issues and changes required for their products or related group of products.
Contributes to Enterprise Cloud strategy and goals. Leads and directs their teams in conducting research and analysis.
Owning key stakeholder relationships across journey experiences, compliance, engineering, program management and leadership team.
As the subject matter expert in Cloud Products, educate American Express developer community and Platform engineering teams on Cloud product capabilities and hands-on technical training.
Create product related awareness and marketing materials and evangelize the products and product strategy.
Collaborate with Engineering, Operations, and Product teams on a day-to-day basis to define and implement roadmaps for enterprise cloud.
Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.
Prepare and present executive level strategies, spotlights, and business cases of key capabilities.
Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.
Be a promoter of the Cloud Products to the American Express community and put continuous measures to increase Customer Satisfaction Score

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities