Director - Digital Product Management (SBS Digital)

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale. One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. Role Summary: We are seeking a dynamic, visionary, and strategic leader to lead SBS Digital Product experiences within the Commercial Digital Experiences team at American Express. Reporting to the VP, SBS Digital Product, this role will spearhead the evolution of Small Business Mobile and Web experiences, partnering closely with strategic stakeholders across SME and cross-functional delivery teams in Technology, Risk, and Product. The Director will champion the evolution of mobile experiences for business customers, ensuring seamless and engaging experiences that best meet customer needs. This leader will also be responsible for defining and executing the product delivery strategy for digital omni-channel experiences such as virtual cards, insights, and help experiences.

Requirements

Experience in product management, mobile product development, or digital transformation within financial services or technology organizations
Proven track record leading large-scale, cross-channel programs with measurable customer, operational, and financial impact
Deep expertise in compliance, KYC/AML, and enterprise control frameworks, embedding risk governance into product delivery
Strong ability to translate strategic vision into operational execution, balancing innovation, rigor, and product delivery discipline
Exceptional communication, storytelling, and influencing skills, with proven success aligning cross-functional and executive stakeholders
Experience driving initiatives in agile or matrixed environments
Proven ability to lead enterprise change, inspiring adoption of new ways of working and linking individual outcomes to enterprise impact
Adept at monitoring business capability performance post-delivery, ensuring measurable value realization and continuous improvement
Proven experience leading and developing a team
Bachelor's degree

Responsibilities

Lead the strategy and execution of SBS mobile evolution to create seamless and engaging experiences
Create and lead the strategy and execution of cross-channel product solutions for virtual card and insights that best meet customer needs and deliver incremental value
Partner with Product Management to uncover customer needs and insights leading to innovating solutions that unlock value for our SBS customers
Identify and drive a delivery roadmap that reduces friction in existing cross-product journeys and drives a seamless customer experience
Partner with Product, Technology, Marketing, Risk, Compliance, and Operations teams to deliver scalable, compliant and data-driven solutions aligned with enterprise priorities.
Advance analytics, reporting, and automation capabilities to enable proactive performance management, risk transparency, and measurable operational outcomes.
Develop and empower a high-performing leadership team, fostering collaboration, accountability, and clarity of ownership across global product lines.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities