Director-Digital Product Management - AI Enterprise Platform
About The Position
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise AI Platform organization partners with business and technology teams to shape the Enterprise AI strategy, bring emerging technologies to the forefront, and build scalable, reusable AI platforms. This team plays a pivotal role in enabling American Express to operate as an AI-powered enterprise by equipping teams with the skills, platforms, and seamless deployment capabilities needed to accelerate responsible AI innovation, enhance decision-making, and drive customer impact with speed and scale. Innovation remains central to evolving our Enterprise AI Platforms. The Applied AI Innovation function will evaluate and apply emerging AI capabilities and partnerships to shape future platform capabilities and accelerate enterprise adoption The Enterprise AI Platform team builds the foundational capabilities that enable teams across American Express to develop, deploy, govern, and scale AI-powered products and experiences securely and responsibly. We are seeking an experienced Director of Product Management to own the strategy, multi-year roadmap, investment priorities, delivery, adoption, and measurable outcomes for a portfolio within the Enterprise AI Platform This leader will determine where enterprise investment can remove common barriers to AI development, translate repeated customer and FDE learnings into reusable platform capabilities, and make deliberate build, buy, partner, and standardization decisions. The goal is to make it materially faster, easier, and more cost-effective for teams across American Express to move AI use cases from experimentation to secure, scaled production. The Director will partner closely with Engineering, Architecture, Data Science, Security, Risk, and business teams while leading product managers responsible for delivering enterprise-scale AI capabilities. What Success Looks Like Success means establishing a clear product strategy and investment thesis for the portfolio; increasing adoption and reuse of common AI platform capabilities; reducing the time, cost, and complexity required to build and operate AI applications; and demonstrating measurable improvements in developer productivity, platform economics, and business value enabled.
Requirements
- Experienced Director of Product Management
- Experience in owning strategy, multi-year roadmap, investment priorities, delivery, adoption, and measurable outcomes for a portfolio
- Ability to determine enterprise investment to remove common barriers to AI development
- Ability to translate customer and FDE learnings into reusable platform capabilities
- Ability to make build, buy, partner, and standardization decisions
- Experience partnering with Engineering, Architecture, Data Science, Security, Risk, and business teams
- Experience leading product managers responsible for delivering enterprise-scale AI capabilities
Nice To Haves
- Experience in the Enterprise AI Platform domain
- Experience in Applied AI Innovation
- Experience in building foundational capabilities for AI development, deployment, governance, and scaling
Responsibilities
- Own the strategy, multi-year roadmap, investment priorities, delivery, adoption, and measurable outcomes for a portfolio within the Enterprise AI Platform
- Determine where enterprise investment can remove common barriers to AI development
- Translate repeated customer and FDE learnings into reusable platform capabilities
- Make deliberate build, buy, partner, and standardization decisions
- Partner closely with Engineering, Architecture, Data Science, Security, Risk, and business teams
- Lead product managers responsible for delivering enterprise-scale AI capabilities
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
