Director, Digital Platforms & User Experience

American College of Obstetricians and Gynecologists•Washington, DC

11h•$120,000 - $135,000•Hybrid

About The Position

The Director, Digital Platforms & User Experience leads the delivery, governance, and continuous improvement of ACOG’s digital platforms, including the website, community platform, LMS, and mobile app experience. This role ensures that ACOG’s digital properties are stable, scalable, accessible, and aligned with business and user needs. The Director leads platform operations and governance while establishing UX standards, managing strategic vendor partnerships, and continuously optimizing the digital ecosystem through performance measurement, analytics, testing, and user feedback to deliver a seamless, consistent user experience across channels. This role partners closely with IT, Membership, Marketing and Communications, Publishing and Product Development, Meetings, and Data Strategy to execute ACOG’s digital roadmap and support the broader Digital Experience Framework. This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C. This position does have direct supervisory responsibilities, which may include serving as a coach and mentor for those they supervise.

Requirements

Strong expertise in digital platform management, UX/UI principles, and component-based design
Deep understanding of digital platforms and ecosystems
Experience with Agile methodologies and continuous improvement models
Excellent communication, collaboration, and stakeholder management skills
Ability to manage complex projects, competing priorities, and cross-functional teams
Strong vendor management and contract oversight capabilities
Knowledge of accessibility standards, taxonomy, metadata, and digital governance
Bachelor’s degree in digital media, information systems, human-centered design, or related field
10 years of experience in digital platform management, UX, or product management
Experience leading teams and managing vendors in a digital environment
Experience with enterprise platforms, Agile delivery, and digital operations

Nice To Haves

Nonprofit or association experience preferred but not required

Responsibilities

Provide strategic ownership and oversight of ACOG's digital platform portfolio, establishing priorities, governance, and performance expectations while leading the team responsible for platform delivery and operations., including Optimizely DXP, community platform, LMS, mobile app, event applications, email platforms, and all other marketing technology
Oversee platform stability, performance, accessibility, and release cycles
Lead strategy of the component library, templates, and design system standards
Ensure consistent implementation of taxonomy, metadata, and tagging
Lead technical UI/IA standards across all digital platforms
Partner with the Director, Brand and Content Design to ensure digital platforms support ACOG's brand, content design, and creative standards while delivering a consistent, accessible, and user-friendly digital experience.
Ensure accessibility compliance, usability best practices, and end user training
Oversee digital platform QA processes, testing cycles, and defect resolution
Partner with business teams to validate user needs and experience improvements
Implement and maintain digital governance workflows, including governance and platform decision pathways
Manage Agile delivery processes, sprint planning, backlog prioritization, and release management
Maintain documentation, workflows, and operational processes for platform management
Ensure alignment with enterprise digital policies and standards
Manage day-to-day vendor relationships, ensuring accountability for delivery, communication, and quality
Oversee contracts, scopes of work, and performance metrics
Drive the digital platform strategy and platform portfolio roadmap, approving platform priorities, investments, and major system and user experience decisions. Prioritize enhancements, optimizations, and platform improvements
Identify opportunities for efficiency, scalability, and member value
Partner with Data Team to ensure platforms support analytics, tagging, and measurement
Manage personalization capabilities across digital platforms, ensuring experiences are tailored, data‑informed, and aligned with ACOG’s digital experience roadmap.
Use insights to inform platform enhancements and UX improvements
Monitor platform KPIs and report performance trends