Director, Digital Partner Experience & Programs | Remote, USA

Optiv • Overland Park, KS

2d • Remote

About The Position

The Director of Partner Experience & Digital Programs leads the strategy, operation, and continued evolution of Optiv’s digital partner experience. Reporting to the Partner Experience leader, this role owns the Optiv One Partner Portal and related digital capabilities that make it easier to do business with Optiv, help partners engage Optiv sellers, activate go-to-market priorities, and grow mutual business.

The role connects partner strategy, technology, content, enablement, operations, and go-to-market execution. It combines program leadership with a digital-product mindset to translate partner and business needs into scalable experiences, processes, and measurable outcomes. The leader is accountable for partner onboarding, portal adoption and engagement, partner journeys, scalable go-to-market programs, operational governance, vendor and budget management, and metrics that demonstrate business impact. The position is fully remote and may be hired anywhere in the continental United States.

Requirements

• Bachelor’s degree required.
• At least 8 years of experience in partner programs, channel operations, partner marketing, digital platforms, go-to-market programs, or a related field required.
• At least 3 years leading complex, cross-functional programs or teams at the director level or equivalent required.
• Experience owning or significantly contributing to a partner portal, PRM platform, digital ecosystem, marketplace, or comparable B2B platform.
• Demonstrated success translating business requirements into platform roadmaps, scalable workflows, and measurable programs.
• Strong understanding of channel and alliance models, partner journeys, enablement, co-selling, and joint go-to-market motions.
• Experience working across sales, marketing, operations, IT, enablement, and executive leadership.
• Strong analytical skills and experience defining KPIs, interpreting engagement data, and communicating business outcomes.
• Exceptional stakeholder management, written communication, presentation, and change-management skills.
• Operates with a partner-first and seller-aware mindset.
• Thinks strategically while remaining accountable for execution.
• Brings structure and simplicity to complex, cross-functional work.
• Influences effectively without relying on direct authority.
• Uses data to prioritize investments and demonstrate impact.
• Builds trusted relationships across partners, business leaders, and delivery teams.
• Anticipates friction and designs scalable solutions rather than one-off workarounds.

Nice To Haves

• Cybersecurity, technology solutions, distribution, or channel ecosystem experience preferred.

Responsibilities

• Own the strategy, roadmap, governance, and day-to-day performance of the Optiv One Partner Portal.
• Drive partner onboarding, adoption, engagement, and ongoing utilization of portal capabilities.
• Manage the end-to-end partner journey across onboarding, content submission, enablement, communications, campaign activation, and performance visibility.
• Gather requirements and prioritize enhancements based on partner feedback, seller needs, business value, and technical feasibility.
• Partner with IT, product, sales operations, marketing, enablement, and vendors to deliver platform improvements and integrations.
• Establish standards for content quality, freshness, taxonomy, approvals, access, and lifecycle management.
• Identify opportunities to use automation, personalization, data, and AI to improve partner and seller experiences.
• Develop scalable go-to-market programs connecting partner priorities with Optiv sales motions and customer opportunities.
• Translate partner objectives into coordinated enablement, content, campaigns, seller activation, and field engagement plans.
• Partner with Alliances, Sales, Marketing, and Services leaders to launch and operationalize joint initiatives.
• Support account mapping, co-selling, demand generation, and partner-funded programs where they intersect with the digital partner experience.
• Create repeatable activation models tailored by partner tier, segment, solution area, and strategic priority.
• Ensure partner-facing programs have clear objectives, ownership, calls to action, timelines, and measurement.
• Build scalable processes, governance, service levels, and operating rhythms for partner experience programs.
• Manage intake, prioritization, and execution of partner requests while balancing strategic value and available resources.
• Document roles, workflows, decision rights, and rules of engagement across internal teams and partners.
• Lead cross-functional working groups and communicate progress, risks, dependencies, and decisions to senior stakeholders.
• Manage relevant platform vendors, budgets, contracts, and external resources.
• Define and report metrics for partner onboarding, adoption, engagement, content utilization, seller reach, pipeline influence, and program ROI.
• Develop dashboards and executive-level reporting that demonstrate business impact and identify areas for improvement.
• Use partner feedback, seller insights, platform analytics, and performance data to continually improve the experience.
• Benchmark Optiv’s partner experience against industry practices and emerging digital-channel capabilities.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Inclusive employee resource groups.
• Work/life balance.
• Professional training resources.
• Creative problem-solving opportunities and the ability to tackle unique, complex projects.
• Volunteer opportunities through “Optiv Chips In,” which encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director