Director - Digital Customer Growth

AT&T•Dallas, TX

1d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The Director of Digital Customer Growth leads strategy, execution, and operational excellence for large‑scale digital platforms that power customer experiences across att.com and related digital channels. This role drives product vision through daily and Product Launch delivery, balancing customer outcomes, business objectives, and technical rigor, while partnering closely with Engineering, Marketing, Analytics, Platform, and Operations teams.

Requirements

Bachelor’s degree or equivalent experience
10+ years of experience in technical product management, digital platform delivery, or large‑scale execution leadership
5+ years of experience in people leadership roles, including managing managers or senior leaders
Proven experience leading complex digital releases and deployment ecosystems
Strong cross‑functional leadership experience partnering with Engineering, Product, Marketing, Analytics, and Platform teams
Demonstrated ability to operate at both strategic and executional levels

Nice To Haves

Experience supporting high‑traffic consumer digital platforms
Strong background in modern delivery models, CI/CD, and operational governance
Experience driving process transformation and tooling modernization
Content & CMS Sanity.io Adobe Experience Manager (AEM) AJO for Personalization Journeys Adobe Analytics Catalog & Commerce Commerce Tools ATG Catalog Work Intake & Tracking Workfront (daily release intake, task execution, approvals) JIRA (Akamai tickets, routing, configuration) Testing & Validation Cross‑browser and device testing tools Release & Runtime Akamai (CDN, redirects, edge configuration) RoCache (cache management) Production publishing and release verification tools Digital Asset Management Aprimo DAM
Technologies (Preferred) JAVA, Javascript, React, Html, CSS Orchestration knowledge

Responsibilities

Own end‑to‑end deployment strategy and execution for critical, customer‑facing digital platforms, with accountability for performance, reliability, scalability, and operational readiness.
Lead, coach, and develop a team of execution managers and release leaders, establishing clear priorities, execution standards, and measurable outcomes.
Drive governance for complex release and deployment workflows, ensuring auditability, operational discipline, and effective risk management across environments.
Partner cross‑functionally with Engineering, Marketing, Analytics, Platform, and Operations teams to deliver integrated, high‑impact digital solutions.
Champion data‑driven decision‑making, leveraging performance metrics to guide prioritization, optimization, and continuous improvement.
Serve as a senior stakeholder for cross‑organizational initiatives, providing leadership alignment, executive communication, and decisive issue resolution.
Continuously improve operating models, tools, and processes to reduce friction, improve efficiency, and accelerate time‑to‑value.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone