Director - DevOps

EXFO•Montreal, QC

5d•Hybrid

About The Position

We are seeking an experienced and strategic Director of DevOps to lead the development, deployment, and operational support of testing and measurement solutions for customers in the telecommunication area. This role is responsible for driving a modern DevOps operating model that enables high-quality software delivery, scalable deployments, and reliable customer support across complex telecom environments. The ideal candidate combines strong leadership experience with deep understanding of DevOps principles, software development methodologies, CI/CD practices, cloud-native architectures, and telecom network technologies. This leader will partner closely with product management, operations, and customer-facing teams to accelerate delivery while maintaining service reliability and customer satisfaction.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Telecommunications Engineering, or related field.
10+ years of experience in product development, software engineering, DevOps, technical operations, or related technology leadership roles.
5+ years of leadership experience managing technical teams in a software or telecom environment.
Strong understanding of the DevOps operating model, including CI/CD pipelines, Infrastructure, automation, observability, and SRE principles.
Strong understanding and practical use of Artificial Intelligence (AI) tools and emerging technologies, with the ability to drive their adoption to improve DevOps efficiency, automation, and business outcomes.
Strong understanding of software development methodologies, including Agile, Scrum, DevSecOps, automated testing, and release management.
Experience deploying and supporting complex software solutions in customer production environments.
Experience leading organizational transformation from traditional support models to DevOps-based operating models.

Nice To Haves

Strategic Thinking
Global Leadership & Cross-Cultural Agility
Innovation Leadership
Leading Through Complexity & Ambiguity
Organizational Transformation
Team development and coaching
Operational Excellence & Portfolio Governance
Customer-centric mindset

Responsibilities

In line with the business unit objectives, define and execute the DevOps strategy to support the full lifecycle of telecom network testing and measurement solutions.
Build and evolve a high-performing DevOps organization focused on automation, scalability, reliability, and continuous improvement.
Champion DevOps culture and best practices across development, deployment, testing, and operational support teams.
Ensure ongoing technology scouting to identify innovation opportunities.
Establish KPIs and operational metrics to measure delivery velocity, software quality, reliability, customer outcomes, and operational performance.
Ensure adoption of modern hardware and software development methodologies including Agile, Scrum, Kanban, CI/CD, automated testing, AI, and release management.
Ensure development practices support quality, security, maintainability, and scalability.
Foster a culture of accountability, innovation, collaboration, and continuous learning.
Align team priorities with business goals and customer commitments.
Create winning conditions to make the team succeed, by providing appropriate coaching and foster a 360° learning culture.
Promote team autonomy while facilitating collaboration between the various teams.
Play a role of influencer with the entire EXFO community at all levels in every sector regards in line with the scope of responsibilities.
Accountable for the delivery of high-quality products and solutions as per business objective and priorities.
Promote best practices harmonization to ease work between teams.
Promote AI usage to accelerate development.
Responsible for the cost efficiency of the group under direction to maximize profitability.