Director, DevOps & Support

Enthought • Austin, TX

1d • Hybrid

About The Position

We're looking for a senior technical leader to own our global DevOps and Customer Support functions. You'll set strategy, build and lead a distributed team, and ensure the infrastructure and services that power our products and professional services run reliably across every time zone we operate in. This is a hands-on leadership role — you'll contribute architectural thinking and deep technical expertise while mentoring the team and shaping how we deliver.

Requirements

• 4+ years of hands-on DevOps experience, with strong Linux, Windows, and network management skills
• Bachelor's degree in a technical field (or equivalent)
• Deep expertise in cloud platforms (AWS, Azure) and container-based deployment
• Proficiency in Python and JavaScript, particularly in scientific or technical contexts
• Experience with CI/CD tooling such as GitHub Actions, Jenkins, or Terraform
• Demonstrated ability to lead distributed teams and influence cross-functional stakeholders
• Customer-oriented mindset with strong analytical and communication skills

Nice To Haves

• M.S. preferred

Responsibilities

• Lead cloud infrastructure across dev, staging, and production.
• Own the DevOps roadmap and align it with product and engineering needs.
• Manage global support operations, set quality metrics, and ensure contractual support obligations are met across all products.
• Supervise DevOps engineers and Customer Success admins.
• Coach, grow, and retain a high-performing global team.
• Own infrastructure and support budgets.
• Optimize cloud costs and allocate resources effectively across functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior