Director DevOps and SRE

Manulife • Toronto, ON

6d • CA$113,260 - CA$210,340 • Hybrid

About The Position

We are seeking a Director to lead Group Functions DevOps and Site Reliability organization. The Director of DevOps and Site Reliability Engineering is accountable for the end-to-end delivery, reliability, and operation of the Group Functions Data Office platform, and AI enablement ecosystem. This role ensures platforms and AI services are scalable, reliable, secure, and cost-efficient through automation, reliability engineering, and modern DevOps practices. You will collaborate closely with leaders across business, technology, governance, and risk to ensure our platform is optimized for accelerated delivery, automated site reliability while meeting the highest standards of security, compliance, and operational excellence.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 8-10 years of experience in technology leadership roles, with at least 3 years in enterprise platform delivery.
• Strong cloud platform engineering, distributed systems, and automation expertise, with proven thought leadership and delivery experience building model CI/CD, practices.
• Hands-on leadership of engineering teams, leaning-in to ensure the team is using the latest DevOps and SRE practices.
• Demonstrated leadership, communication, and collaboration skills with experience leading global engineering DevOps, or SRE teams including tiered support models.
• Advanced proficiency in Java (required) and Python (required); additional experience in other programming languages is an asset.
• Previous experience and knowledge implementing GitHub Actions

Responsibilities

• Lead, build, transform, and scale a high-performing, unified organization comprising DevOps, Site Reliability Engineers, Platform Engineering, and a Global Operations team.
• Establish clear accountability across, L1, L2, and L3 support tiers, embedding operational ownership within engineering delivery teams.
• Ensure platforms are production-ready, resilient, and cost-optimized.
• Implement and mature Site Reliability Engineering practices, including error handling and automated remediation.
• Own production reliability, incident response, and service continuity across global platforms and support teams.
• Drive proactive reliability improvements through observability, automation, and resilience engineering.
• Establish automation as the default approach and continuously improve platform performance, automation, developer experience, and overall efficiency.
• Ensure robust platform automation, observability, SRE practices, and proactive incident detection.
• Reduce manual intervention through self-healing systems, infrastructure as code, and automated workflows.
• Deliver measurable reductions in operational costs.
• Champion compliance, security, and governance, proactively addressing regulatory requirements and operational risk.
• Ensure platforms and operations meet security, risk and compliance architecture, and regulatory requirements including Disaster recovery and business continuity planning.
• Manage operational risk associated with scaling AI workloads and complex distributed systems.
• Provide transparent reporting on reliability, cost, security, sensitive data accessibility and usage, and operational performance.
• Partner with architecture, security, data engineering, AI, and product leaders to align platform roadmaps with business priorities.
• Partner with architecture, security, risk, data engineering, AI and Group Functions Data Delivery leaders to align platform roadmaps with business priorities, accelerate adoption of platform capabilities, fostering reusable component development and automation.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Director