Director, Development Product Owner-Data

USAA•San Antonio, TX

1d•$127,310 - $243,340•Hybrid

About The Position

USAA is seeking a dedicated and strategic Director, Product Owner to lead their team of Development Product Owners and Scrum Masters. This role is instrumental in shaping the future of member data product capabilities, such as member or customer 360 initiatives, ensuring alignment with business objectives and delivering exceptional value. The position is responsible for the end-to-end strategy, cost, and risk management of member data products. This role provides direction and oversight to a team that serves as direct representatives of the business on multiple agile teams or at the program or portfolio level. The team represents business stakeholders to elicit, understand, analyze, document, refine, and communicate business needs and requirements, so that business and/or technical delivery teams can build effective solutions. The role requires expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. The Director leads the team through the completion of work, serving as a guide to identify and manage risks, dependencies, and impediments. The company offers a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX, Plano, TX, or Phoenix, AZ. Relocation assistance is not available.

Requirements

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in process improvement, project delivery, business/requirements analysis or directly related business operations/product line.
3 years of direct team lead or management experience.
Hands-on experience managing stages of the software or product development life cycle.
Expert knowledge and demonstrated use of at least one technical software delivery methodology (i.e., Agile, Waterfall, etc.).
Experience with and actively drives towards a definition of minimum marketable features and minimum viable products.
Experience in Microsoft Office products and product management tools.
Expert knowledge and demonstrated experience providing coaching and guidance of Process Engineering Methodologies, project management, and/or Change Management Practices.
Experience analyzing business requirements and ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

Nice To Haves

Proven ability to lead data product management initiatives, driving product vision from conception through successful launch and iteration.
Expertise in developing and executing data product strategies, translating complex business needs into actionable roadmaps that deliver measurable value.
Deep understanding of data product management principles and best practices, consistently applying them to optimize product performance and user satisfaction.
A strategic, data-driven approach to product development, leveraging analytics and insights to inform key decisions and achieve optimal business outcomes.
Extensive experience in leveraging customer data to develop impactful products, with a deep understanding of customer segmentation, personalization, and lifecycle management.

Responsibilities

Directs a team that works on Agile efforts to include highly complex multi-year journeys that span multiple Agile teams, programs, and/or portfolios.
Drives creativity and ingenuity among the team in the search for and application of new product development solutions to resolve highly technical complex and unique issues.
Serves as an Agile thought leader for the team and leads the effective prioritization and delegation of work assignments.
Oversees and ensures the identification and engagement of business stakeholders, domain and Subject Matter Experts across all levels of Agile work is completed effectively.
Partners with sponsors and key stakeholders to gain an understanding of the needs, measures, and risks & controls for the improvement area.
Provides guidance and oversight at the portfolio, program and project level plans related to schedule, scope and resources.
Teaches and emphasizes methodology (Agile, Waterfall) principles and structure while creating an environment and mindset of continuous improvement.
Works with the business to develop metrics to manage risk, track benefits and adoption (KPIs, KRIs, etc.).
Oversees and holds DPOs accountable for applying knowledge and adhering to required Enterprise processes, procedures, controls, standards, tools and templates (EPMO, SDLC, FFIEC, DDLC, etc.).
Coaches and mentors Product Owners.
Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.