Director, Design

Best Western Hotels & Resorts • Phoenix, AZ

8d • Hybrid

About The Position

Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Requirements

• Intermediate proficiency in Microsoft Office Suite.
• Strong financial and budgeting acumen.
• Knowledge of industry standards and competitive landscape.
• Ability to manage complex design projects and departmental operations.
• Excellent communication and negotiation skills with internal and external stakeholders.

Nice To Haves

• Bachelor’s degree in architecture, interior design, or related field, or an equivalent combination of education and experience.
• Minimum 8 years of professional experience in architecture or interior design for commercial, industrial, or institutional facilities, including supervisory/management experience.

Responsibilities

• Leads strategic design initiatives to enhance member development and product experience.
• Oversees the implementation of design programs that align with company standards and guest expectations.
• Drives innovation and continuous improvement across regional design operations.
• Directs the Management of Design Requirements for Member Hotels, Interior Design, and Project Services
• Lead the development and execution of design programs and initiatives that support member development and capital investment returns.
• Establish and maintain departmental standards, policies, and tools to ensure consistency and excellence in design delivery.
• Oversee regional design initiatives and ensure alignment with company objectives and professional standards.
• Manage relationships with internal stakeholders and external vendors to ensure satisfaction and successful project outcomes.
• Evaluate and improve design processes, guidelines, and methods to enhance efficiency and effectiveness.
• Develop and mentor design staff by identifying strengths and providing training and development opportunities.
• Prepare and manage annual budgets and works closely with Director, Purchasing, in vendor inclusion and management.
• Ensure quality service by adhering to company standards and promoting design excellence.
• Champion continuous improvement by evaluating emerging tools, processes, and best practices to drive operational efficiency, optimize resource utilization, and elevate the member and guest experience.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager